IT Support Specialist-Onsite OKC, OK

We are seeking a local candidate for this role and the position is located onsite downtown Oklahoma City Oklahoma.

Hours: 7:00am-4:00pm

Days: Monday-Friday

5 days required in office with limited travel to our locations in North OKC and Edmond

The IT Support Specialist II is the primary end-user support contact for the company and owns the endpoint and workspace layer of I.T. Operations across all facilities. Acts as the main I.T. contact assisting users via voice chat email and ticket systems. Resolves hardware software access and peripheral issues; images deploys and retires end-user devices; builds out and relocates work stations across HQ HQ2 and Broadway; and administers the badge key-fob and print/label systems the business depends on daily. This is a high-volume hands-on on-site role carrying one of the departments largest end-user ticket loads along with the physical and logistical work that keeps a distributed retail and fulfillment operation running. Strong problem-solving abilities disciplined ticket documentation and a willingness to quickly learn new technologies are required. Server network and platform work is escalated to the Systems Administration team rather than owned by this role.

The day in the life of an IT Support Specialist...

• Serve as the single point of contact for help desk intake; triage own and resolve front-line tickets across all departments and sites.
• Troubleshoot Windows desktop and laptop hardware operating systems business applications and peripherals.
• Image configure deploy and retire desktops laptops and mobile devices using Microsoft Intune/Entra and the companys standard build.
• Manage Windows desktops users computers and mobile devices.
• Handle user and device management in Active Directory Office 365/Entra Exchange and anti-malware within the scope delegated by the Systems Administration team.
• Perform scheduled system firmware and application updates for users.
• Execute onboarding provisioning and termination deprovisioning to the documented checklist on the effective date.
• Build ship and recover work-from-home kits and maintain kit component inventory.
• Build out move and decommission work stations across HQ HQ2 and Broadway including receiving distribution center coding and scrap-metal stations.
• Support and standardize the printer scanner and label-printer fleet (Zebra and Dymo) including the shipping and receiving label systems.
• Maintain the I.T. asset register and manage support consumables: toner label stock cabling docks and peripherals.
• Maintain and publish facility and station notifications including new-hire termination and station-change communications.
• Maintain assigned work areas and the help desk footprint to the companys 5S standard.
• Maintain system documentation and user manuals and support the implementation and testing of new systems.
• Collaborate with other departments.
• Escalate server network security platform and application issues to the Systems Administration team with reproduction steps and diagnostics attached.
• Research and advocate new technologies.
• Provide assistance to I.T. Operations as needed including scheduled after-hours or weekend work for station cutovers and facility projects.

Additional qualities of an IT Support Specialist...

• Strong customer service skills
• Ticketing and documentation skills
• Sound troubleshooting method: reproduce isolate resolve document
• Dependable attendance punctuality and follow-through
• Discretion with employee data and physical security information
• Physically able to perform station build-outs and equipment moves as described under Physical Demands

Bullion International Group is a global leader in precious metals bringing together industry-leading brands advanced technology and decades of expertise. As the parent company of APMEX OneGold MTB GOLD AVENUE and more we provide integrated solutions across minting vaulting wholesale and retail markets. We make precious metals more accessible to a wider range of investors and collectors securing financial prosperity with durable assets that protect against the uncertainties of tomorrows economy.

Education:

• High school diploma or GED required.
• Associates degree or completed technical coursework in information technology or a related field preferred.
• Equivalent hands-on experience accepted in place of formal education.

Experience:

• Two or more years in a help desk desktop support or I.T. support role is .
• The candidate will work with the systems listed below and become familiar with this fields concepts best practices and procedures.
  • Windows Desktop OS
  • Desktop Hardware
  • Entra/Intune
  • Microsoft 365 and Exchange administration
  • Active Directory
  • Mobile Device Mgmt.
  • Anti-virus Support and Management
  • Printer Scanner and Thermal Label Printer Support (Zebra/Dymo)
  • Asset Tracking
  • Jira Service Management or comparable ticketing platform
  • IP Phone Mgmt

Certificates and Licenses:

• A (preferred)
• Microsoft 365 Certified: Fundamentals or Modern Desktop Administrator Associate (preferred)
• Net (a plus)
• MCP (a plus)

Other Requirements:

• Valid drivers license required for local travel between companyfacilities.

Physical Demands:

• Stand/Walk/Sit-Frequently
• Lift/Carry- Up to 50lbs- Frequently
• Lift/Carrylbs- Occasionally
• Push/Pull- Up to 35lbs- Frequently
• Push/Pulllbs- Occasionally
• Reach Outward-Frequently
• Reach Above Shoulder-Frequently
• Climb/Crawl- Occasionally
• Squat Kneel or Bend- Frequently

At B.I.G. our employees have access to extraordinary benefits including:

• Medical Dental and Vision
• Short Term Disability & Long-Term Disability
• Life Insurance
• 401K (Company matches!)
• Free Lunch every day
• Tuition Reimbursement
• College Debt Repayment
• 9 Paid Holidays
• Paid Time Off with Sell Back Option
• Paid Day off for your Birthday
• Lunch and Learns