IT Support Specialist

STR is seeking an IT Support Specialist with ACTIVE SECRET CLEARANCE to play a hands-on role in keeping our employees productive and our technology running this role youll be the front line of IT supportsolving problems supporting local and remote staff and partnering with a collaborative IT team in a mission-driven technical environment.

If you enjoy troubleshooting working directly with users and learning new technologies this role offers meaningful impact and growth.

What Youll Do

• Provide first-line IT support to local remote and mobile employees by diagnosing and resolving hardware software and system issues
• Troubleshoot and resolve issues across Windows macOS and Linux environments
• Provision and configure laptops desktops mobile devices phones and voicemail
• Create maintain and deploy Windows and macOS system images
• Manage user accounts permissions and access in Active Directory and Linux environments
• Maintain accurate inventory of hardware software and licenses
• Document solutions and procedures in the IT knowledge base
• Administer and support the IT service management (ITSM) system
• Support office technology including scanners printers and workstations
• Assist with onboarding offboarding and intern program IT support
• Collaborate with the IT team on broader infrastructure server and network support
• Participate in occasional off-hours or on-call support as needed

Required Qualifications

• Active Secret security clearance (U.S. citizenship required)
• Minimum High School Diploma or equivalent
• Hands-on experience providing desktop or helpdesk IT support
• Strong troubleshooting and customer service skills
• Experience supporting Windows macOS and Linux operating systems
• Familiarity with Active Directory user administration
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• 3 years of IT support or helpdesk experience
• Experience supporting engineering and business applications (e.g. Microsoft Office MATLAB Visual Studio VMware)
• Experience supporting Dell and Apple hardware
• Intermediate Active Directory skills (users groups printers resources)
• IT certifications such as Network Security or Linux
• Strong documentation organization and time-management skills
• Collaborative adaptable and eager to learn

Pay Information
Full-Time Salary Range: $72000 - $90000

The salary range listed is based on external market data. Offers are based on factors such as but not limited to the candidates experience education training key skills/critical skills security clearances and prevailing market and business conditions.

STR is a growing technology company with locations near Boston MA Arlington VA near Dayton OH Melbourne FL Carlsbad CA Atlanta GA and Denver CO. We specialize in advanced research and development for defense intelligence and national security in: cyber; next generation sensors radar sonar communications and electronic warfare; and artificial intelligence algorithms and analytics to make sense of the complexity that is exploding around us.

STRis committed to creating a collaborative learning environment that supports deep technical understanding and recognizes the contributions and achievements of all team members. Our work is challenging and we go home at night knowing that we pushed the envelope of technology and made the world safer.

STR is not just any company. Our people culture and attitude along with their unique set of skills experiences and perspectives put us on a trajectory to change the world. We cant do it alone though - we need fellow trailblazers. If you are one join our team and help to keep our society safe! Visit us more info.

STRis an equal opportunity employer. We are fully dedicated to hiring the most qualified candidate regardless of race color religion sex (including gender identity sexual orientation and pregnancy) marital status national origin age veteran status disability genetic information or any other characteristic protected by federal state or local laws.

If you need a reasonable accommodation for any portion of the employment process email us atand provide your contact info.

Pursuant to applicable federal law and regulations positions at STR require employees to obtain national security clearances and satisfy the requirements for compliance with export control and other applicable laws.