IT Support Specialist I Fort Smith, AR

OverviewHytrol is seeking an IT Support Specialist I to provide hands-on technology support at our Fort Smith manufacturing position supports employees across office production warehouse and operational areas. The specialist will troubleshoot hardware software account connectivity printing and business-system issues; deploy and maintain endpoints; document work through the IT service-management platform; and coordinate with Hytrols corporate infrastructure applications and cybersecurity ideal candidate combines strong technical troubleshooting with patience communication and an understanding that reliable technology is essential to production and business Tier 1 technical supportInstall configure deploy maintain and troubleshoot desktops laptops monitors printers scanners mobile devices and related peripheralsHelp manage the lifecycle of approximately 200 workstations including imaging deployment inventory patching replacement and secure disposalSupport Windows 10/11 Microsoft 365 Outlook Teams and other company applicationsAdminister routine Active Directory and Microsoft Entra ID tasks including account creation group membership password resets MFA permissions and access changesPrepare equipment and access for new employees and complete access removal and equipment recovery for departing employeesDiagnose basic network and connectivity issues involving TCP/IP DNS DHCP Wi-Fi VPNs cabling and network-connected devicesSupport office and manufacturing technology including shared production workstations industrial PCs RF devices barcode scanners and label printersRecord incidents and service requests in the ITSM platform maintain accurate status information and document infrastructure application ERP and security issues to the appropriate corporate IT teamsAssist with routine server file-share print-service backup monitoring and patch-management activities as assignedMaintain endpoint peripheral software and license inventory recordsCreate and maintain knowledge articles procedures equipment records and user instructionsIdentify recurring issues and recommend automation workflow documentation or process improvementsParticipate in IT projects equipment deployments facility changes and technology rolloutsTravel to other Hytrol facilities periodically to provide technical support and assist with IT projects as business needs requireFollow Hytrols cybersecurity change-management data-protection safety and governance standardsProvide limited after-hours or emergency support when scheduled or approvedQualificationsAssociate degree in information technology computer science cybersecurity networking or a related discipline; or an equivalent combination of education technical certifications and professional experienceAt least 2 years of professional experience in desktop support service-desk support IT operations or a related positionHands-on experience supporting Windows computers Microsoft 365 applications user accounts hardware peripherals and network connectivityWorking knowledge of Active Directory or Microsoft Entra IDWorking knowledge of networking fundamentals including TCP/IP DNS DHCP Wi-Fi and VPN troubleshootingExperience using an IT ticketing or service-management systemStrong problem-solving documentation communication and customer-service skillsAbility to work independently while remaining aligned with corporate IT standards and prioritiesAbility to work safely in office warehouse and production environmentsPreferred QualificationsExperience supporting IT in a manufacturing warehouse or distribution environmentExperience supporting RF devices barcode scanners industrial computers and label printersExperience with Microsoft Entra ID endpoint-management platforms remote-support tools patch management and asset managementFamiliarity with Halo ITSM or a comparable ITSM platformBasic Windows Server file-share print-server and PowerShell experienceCompTIA A Network Microsoft Endpoint Administrator or ITIL Foundation certificationExperience contributing to IT deployments process improvements workflow automation or knowledge-base developmentEducationHigh School Diploma or GED Required