IT Support Specialist

BENEFITS: Health Dental and Vision insurance 20-22% employer contribution to your PERA retirement plan paid holidays paid leave tuition reimbursement free CMC credits among others.
HIRING SALARY RANGE: $24.69 - $29.63 per hour

For the most current salary schedules please visit OF JOB DESCRIPTION:
Provide technical support for all ECS technology including all devices peripherals applications telecommunications equipment audio/visual equipment and other school equipment.

REPORTS TO:
IT Support Manager

ESSENTIAL JOB ELEMENTS:

• Committed to excellent customer service for all users
• Committed to positively impacting student achievement and instructional practice
• Demonstrates commitment to continuous learning
• Experience working with adult learner
• Knowledge of classroom technology and educational tools
• Self-directed learner with strong problem solving capabilities
• Capacity to learn independently and work collaboratively
• Ability to work with school leadership and teaching staff
• Strong understanding and experience using Google Apps and other web 2.0 features
• Demonstrates ability to lead and participate in teams
• Work with vendors to troubleshoot and resolve issues.
• Deliver excellent support for issues with desktops peripherals and mobile devices.
• Install and configure computer hardware software and peripherals
• Maintain logs for hardware inventory warranty upgrade and replacement purposes.
• Maintain logs for software purchases licenses and site licenses to ensure compliance.
• Provide support for online student assessments used by the district
• Assist the IT Operations team with installation and maintenance of networking systems.
• Maintain and oversee a record keeping and work order system for scheduling all technology help requests repairs and equipment maintenance.
• Prioritize daily work activities requiring technical support.
• Share solutions with technology staff and others through training and clear documentation within appropriate security constraints.
• Participate in training to maintain skills and certifications necessary for repair and maintain computer telecommunications network equipment and associated software.
• Must comply with all School Board Policies.
• Perform other duties as assigned.

QUALIFICATIONS:

• High school diploma or equivalent
• Relevant experience in the technology field
• Relevant training and course work from vendors and manufacturers
• Technical support or help desk experience.
• Proficient in setup and troubleshooting in a multi-platform environment
• Effective communication and interpersonal skills
• Strong time management skills
• University degree in related field (preferred)
• Current and relevant certifications (preferred)
• Previous experience in K12 or Higher Education (preferred)

JOB CONTACT

Diana Valdez - IT Support Manager

970.328.1937