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IT Support Specialist (Advanced Technical Support)
Job Location:
Job Location:
Durham, NC - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
10 June 2026 (30+ days ago)
Posted:
Application Deadline:
7 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title: IT Support Specialist (Advanced Technical Support)
Location:RTP NC
Contract Type: Contract Position
Start Date: TBD
Pay Range: Competitive
More than a job a launchpad.
Support a mission-driven academic community while growing your IT career. Join a collaborative environment where your technical expertise directly supports faculty staff and students advancing healthcare education.
Role Overview
The IT Support Specialist provides advanced technical assistance to faculty staff and students at a prestigious University in the Triangle area. This role delivers a high level of customer service while managing and resolving technical issues efficiently. The specialist takes ownership of support requests collaborates with senior IT staff and vendors and ensures University-owned technology resources are maintained to the highest standards.
Key Responsibilities
Requirements
Schedule & Benefits
Apply Today!
If youre passionate about technology service excellence and supporting an academic community we encourage you to apply and become part of a team that makes a meaningful impact every day.
Location:RTP NC
Contract Type: Contract Position
Start Date: TBD
Pay Range: Competitive
More than a job a launchpad.
Support a mission-driven academic community while growing your IT career. Join a collaborative environment where your technical expertise directly supports faculty staff and students advancing healthcare education.
Role Overview
The IT Support Specialist provides advanced technical assistance to faculty staff and students at a prestigious University in the Triangle area. This role delivers a high level of customer service while managing and resolving technical issues efficiently. The specialist takes ownership of support requests collaborates with senior IT staff and vendors and ensures University-owned technology resources are maintained to the highest standards.
Key Responsibilities
- Provide advanced technical support to DUSON faculty staff and students with a strong focus on customer service
- Log track prioritize and resolve support requests using ServiceNow meeting established response time and service quality standards
- Coordinate with internal departments vendors and infrastructure teams to resolve issues accurately and efficiently
- Take ownership of reported issues ensuring proper documentation and timely resolution
- Escalate unresolved issues to appropriate internal or external teams and monitor progress through resolution
- Communicate regularly with requesters regarding issue status and updates
- Install configure and maintain University-owned hardware and software including desktops laptops printers and applications
- Perform or coordinate hardware repairs and replacements as needed
- Develop and document troubleshooting steps and solutions for common technical issues to support proactive equipment care
- Plan and allocate technology resources to effectively meet the needs
Requirements
- Experience providing advanced technical support in an academic healthcare or enterprise IT environment preferred
- Strong customer service and communication skills
- Experience working with ticketing systems preferably ServiceNow
- Knowledge of desktop laptop printer and application support
- Ability to troubleshoot hardware and software issues independently and collaboratively
- Strong documentation and organizational skills
- Ability to work effectively with cross-functional teams and external vendors
Schedule & Benefits
- Contract Position Full Time Hours
- Schedule details and benefits will be shared during the interview process
Apply Today!
If youre passionate about technology service excellence and supporting an academic community we encourage you to apply and become part of a team that makes a meaningful impact every day.
Required Experience:
Senior IC
About Company
Grace Federal Solutions is a professional services company that provides healthcare consulting solutions and services to government agencies, healthcare organizations and Universities. A recognized leader of healthcare focused on delivering projects and services that include a wide ra ... View more
