IT Support Lead

The IT Support Lead delivers a high-quality technical support for Restaurant Support Office (RSO) Crew and Leaders serving as a trusted technology partner for senior and executive leadership. This role provides advanced troubleshooting executive support and specialized expertise across Apple and Window environments while ensuring a seamless technology experience for end users.

The Lead Specialist supports hardware software applications mobile devices and office technology across the organization. This position partners closely with IT teams and business stakeholders to resolve technical issues efficiently maintain secure and reliable technology environments and deliver a professional high-touch support experience.

Your Impact and Responsibilities:

• Provide onsite and remote technical support for RSO Crew Business Unit teams and senior leadership
• Deliver responsive high-touch technology support for executive leaders ensuring timely resolution of technology issues and business-critical requests
• Configure deploy maintain patch recover and retire laptops desktops mobile devices and related technology assets
• Troubleshoot and resolve hardware software application phone system and connectivity issues across Windows Mac and mobile platforms
• Serve as the subject matter expert for Apple devices and macOS maintaining current knowledge of product updates features and best practices
• Manage and follow up on IT service tickets ensuring issues are documented communicated and resolved in accordance with service expectations
• Support conference room technology collaboration tools and other end-user technologies
• Coordinate technology setup and support for offices workspaces and related infrastructure needs
• Partner with Infrastructure Security and other IT teams to support secure reliable technology environments and resolve escalated issues
• Maintain accurate technology asset inventory records and support device lifecycle management activities

Qualifications :

• 6 years of support end-user technology in a corporate environment
• Advanced experience supporting Apple devices and macOS with strong working knowledge of Windows operating systems and end-user technologies
• Experience providing technology support to executive leaders and managing highly visible time-sensitive requests with professionalism and discretion
• Strong troubleshooting skills across hardware software networking and business applications
• Working knowledge of endpoint deployment patching asset management and device lifecycle management processes

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Terms of Use

Privacy Policy

Candidate Privacy Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Remote Work :

No

Employment Type :

Full-time