IT Support Intern

HOW YOU WILL MAKE AN IMPACT

The IT Support Intern assists the Information Technology team with providing technical support to employees maintaining computer systems and ensuring the smooth operation of hardware software and network resources. This internship offers hands-on experience in troubleshooting customer service and IT operations while working alongside experienced technology professionals.

• Provide first-level technical support for hardware software and basic network issues.
• Install configure and maintain desktop computers laptops printers and other peripheral devices.
• Assist with user account creation password resets and access management.
• Troubleshoot and resolve technical issues in person by phone or through a help desk ticketing system.
• Perform software installations updates and system maintenance.
• Assist with inventory management of IT equipment and technology assets.
• Document support requests resolutions and technical procedures.
• Support onboarding and offboarding activities by preparing and collecting IT equipment.
• Help maintain compliance with company security policies and best practices.
• Participate in IT projects and other technology initiatives as assigned.
• Must be able to analyze and solve problems effectively while providing excellent communication and customer service.
• Must be able to work independently and as part of a team adapting to changing priorities and learning new technologies as needed.
• Be self-managed detail-oriented and capable of performing under pressure.
• Follow all plant ESH CBS quality and department processes and procedures.
• Other duties as assigned.

NOTE: May not be inclusive of all work required and may be updated as needed.

Qualifications :

WHAT YOU BRING TO THE ROLE

• High school diploma or GED
• Currently pursuing a college degree in Information Technology Computer Science Information Systems or other related field
• Basic understanding of Windows and/or IOS operating systems.
• Familiarity with Microsoft 365 Cloud applications or similar productivity tools.
• Basic knowledge of computer hardware networking concepts and troubleshooting techniques.
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future for this job posting
• No relocation assistance is offered for this position

Additional Information :

All your information will be kept confidential according to EEO guidelines.

EEO-Statement:

EEO / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals without regard to unlawful consideration to race color sex sexual orientation gender identity age religion national origin disability veteran status or any other status protected by applicable addition as a federal contractor Continental complies with government regulations including affirmative action responsibilities for qualified individuals with a disability and protected veterans where they apply. To be considered you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings we encourage you to reapply for other opportunities as they become available. Further Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process please reply to  or contact US Recruiting at . This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes such as following up on an application or non-disability related technical issues will not receive a call back.

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Remote Work :

No

Employment Type :

Intern