IT Support Engineer – Tier 2 Systems & Network Support Direct Hire

Location: Albany NY / Capital Region
Schedule: Full-Time
Pay: $25$35/hour ($52000$72800 annually)
Work Environment: Primarily office-based with occasional travel to local customer sites

TES Staffing is partnering with an established growing technology services company in the Albany area to hire an IT Support Engineer who enjoys solving problems working with a variety of technologies and helping people get back to work when technology gets in the way.

This is not just a password-reset help desk role.

Youll work across multiple customer environments troubleshooting everything from Microsoft 365 and Windows issues to servers virtualization networking firewalls backups and wireless infrastructure.

If youre the person people turn to when the easy fixes havent worked and you like figuring out why something isnt working this could be a great next step.

Youll join an established Capital Region technology company with more than 30 years in the industry and a team that takes technical expertise and customer service seriously.

This is a strong opportunity for someone who wants to:

• Work with a wide variety of technology instead of supporting the same environment every day

• Build deeper experience with servers networking virtualization cloud technology cybersecurity and Microsoft 365

• Troubleshoot challenging Tier 2 issues instead of spending all day on basic help desk requests

• Learn from experienced engineers and continue developing your technical skills

• Work for a company that invests in professional development and continuing education

• Have real ownership of problems from troubleshooting through resolution

• Build a career in IT with exposure to multiple industries environments and technologies

As an IT Support Engineer youll be a key technical resource for customers throughout the Capital Region.

Youll handle escalated support requests troubleshoot more complex technical issues perform system maintenance and upgrades and help keep customer environments running reliably.

On a typical day you may:

• Troubleshoot Windows desktop and server issues

• Diagnose network connectivity firewall switch and wireless problems

• Support Microsoft 365 and other cloud applications

• Work within virtualized server environments

• Troubleshoot backup and recovery issues

• Handle escalated Tier 2 support tickets

• Perform system maintenance updates patches and upgrades

• Use remote monitoring and management tools to identify and resolve issues

• Document your troubleshooting and solutions clearly

• Collaborate with other engineers when an issue requires additional expertise

• Identify recurring problems and help eliminate them instead of simply fixing the same issue again

• Occasionally provide onsite support at customer locations in the Albany/Capital Region area

Were less interested in whether you check every single box and more interested in whether you have a strong technical foundation know how to troubleshoot and genuinely enjoy helping customers.

Youll likely be successful here if you have 3 years of hands-on IT support experience and are comfortable with several of the following:

• Windows 10/11 and Windows Server

• Microsoft 365

• Active Directory

• TCP/IP networking

• Firewalls switches and wireless networking

• VMware or other virtualization platforms

• Remote Monitoring & Management (RMM) tools

• Backup and disaster recovery solutions

• Endpoint security / antivirus tools

• Google Workspace

• Troubleshooting desktops laptops printers applications and peripherals

MSP experience is a plus but not required.

Technical skills matter but so does how you work with people.

Were looking for someone who:

• Can explain technical problems without drowning people in jargon

• Takes ownership instead of passing problems along

• Communicates with customers proactively

• Keeps organized detailed ticket notes

• Knows when to keep digging and when to ask another engineer for help

• Can manage multiple priorities without losing track of the details

• Enjoys solving problems and learning new technology

• Wants to be part of a team that takes pride in doing excellent work

Most importantly you understand that great IT support is as much about the customer experience as it is about the technical fix.

• $25$35/hour based on experience

• Health insurance

• Dental insurance

• Vision insurance

• 401(k) / retirement plan

• Paid time off

• Life insurance

• Flexible Spending Account

• Employee Assistance Program

• Professional development assistance

• Tuition reimbursement

• Employee referral program

This is a full-time position supporting customers throughout the Albany/Capital Region area. Youll occasionally travel to customer locations so a valid drivers license and reliable ability to travel locally are required.

Were looking for someone who is already located in or within a reasonable commuting distance of the Albany NY area.

If youre an experienced IT support professional who is ready to move beyond basic help desk work and get your hands on a wider range of technology wed like to hear from you.

You dont need to match every technology listed above. If you have a strong troubleshooting foundation solid Windows and networking experience and the curiosity to keep learning apply through TES Staffing and tell us what youve been working on.