IT Support Engineer Columbia, TN

From our nations earliest days ABCorp has been a trusted force in security and 1795 the federally chartered Bank of the United States entrusted American Bank Note Company with the mission of producing counterfeit-resistant currency for the young Republic. That legacy established ABCorp as a pioneer in secure printing and shaped our evolution into a global leader in secure manufacturing. What began with protecting Americas financial foundation now drives cutting-edge solutions that safeguard organizations worldwide.

Today ABCorp operates at the intersection of authentication payments and secure access embracing next-generation (including additive 3D) manufacturing to meet the demands of a digitally driven world. With more than 230 years of expertise no one understands secure manufacturing and authentication better or has done it longer. We maintain global reach and compliance across eight locations worldwide and are trusted by fintechs financial institutions healthcare companies governments and brands in more than 120 countries. We deliver end-to-end innovation through high-security state-of-the-art facilities that incubate advancements in payments secure access and additive manufacturing.

Overview:

We are seeking a hands-on IT Support Engineer to maintain infrastructure and support our internal users. Youll be working with servers network switches firewalls and physical cabling while also providing day-to-day support for desktops laptops printers and scanners.

Key Responsibilities:

Infrastructure & Network

• Run terminate test and label network cables (Cat5e/Cat6 patch panels keystone jacks cable management).
• Maintain and troubleshoot network switches VLANs and wireless access points.
• Support firewall operations: troubleshoot connectivity verify existing rules and escalate complex issues.
• Administer Windows Servers Active Directory DNS DHCP backups and patching.
• Monitor system and network health to help prevent downtime.

End-User Support

• Provide Tier 1/Tier 2 support for desktops laptops printers scanners and peripherals.
• Image deploy repair and maintain Windows/Mac workstations.
• Support onboarding/offboarding including workstation setup and account provisioning as directed.
• Maintain IT inventory and hardware lifecycle.

Security & Access Control Support

• Support existing security controls and access control systems (e.g. endpoint protection badge systems) by troubleshooting escalating and assisting with audits.
• Follow company security policies and help users comply.
• This role does not design or implement new security controls or access control policies.

Requirements:

• 2 years in IT support system administration.
• Experience with Windows Server Active Directory and Windows 10/11.
• Familiarity with printers scanners laptops and desktop hardware.
• Ability to support firewall and security operations.
• Excellent communication and problem-solving skills.

Recommended:

• CompTIA Network CCNA or Microsoft certifications.
• Experience with virtualization (VMware/Hyper-V) and Office 365.
• MacOS support experience.

Physical Requirements:

• Ability to lift up to 50 lbs (servers network equipment).
• Ability to crawl under desks and work in tight spaces to run and manage cabling.