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IT Support Engineer Billerica, MA
Job Location:
Job Location:
Billerica, MA - USA
Hourly Salary:
USD 25 - 28
Hourly Salary:
Posted:
8 September 2026 (14 hours ago)
Posted:
Application Deadline:
6 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Our enterprise-level client is seeking to add an IT Support Engineer to the team in Billerica MA. Please see below for full details-
Job Notes:
-- 6-month contract / extensions possible.
-- Onsite inBillerica MA
-- Hours: M-F 8am - 5pm
Pay Rate $25-28 w2 per hour plus benefits
Position Overview:
We are seeking a reliable and customer-focused IT Support Engineer to provide onsite support at a one-person site backed by a remote team of 25 peers for collaboration and training. The role includes handling day-to-day IT support needs in a Windows environment with a strong focus on hardware replacement device imaging and user support.
Key Responsibilities:
We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100 enterprise-level clients (aka Big Name - think big banks big pharma etc.).
We would love to connect with you! Follow us on social media and be the first to know about open positions career advice and insider tips and tricks. Find us by searching @MergeITLLC on Instagram Facebook or Twitter or paste this link into your browser: IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.
Job Notes:
-- 6-month contract / extensions possible.
-- Onsite inBillerica MA
-- Hours: M-F 8am - 5pm
Pay Rate $25-28 w2 per hour plus benefits
Position Overview:
We are seeking a reliable and customer-focused IT Support Engineer to provide onsite support at a one-person site backed by a remote team of 25 peers for collaboration and training. The role includes handling day-to-day IT support needs in a Windows environment with a strong focus on hardware replacement device imaging and user support.
Key Responsibilities:
- Provide deskside support for end users including IMAC (Install Move Add Change) activities
- Reimage and deploy PCs as part of refresh or break/fix processes
- Perform hardware troubleshooting and replacement for desktops laptops and peripherals
- Support users with Office 365 applications and Windows OS issues
- Document incidents service requests and actions taken using ServiceNow or similar ITSM tools
- Collaborate remotely with team members across other locations to resolve complex issues
- Perform basic hands-and-feet network support: check switch power status create console sessions as directed
- Ensure timely and professional communication with end users and team leads
- Strong experience supporting Windows desktop environments
- Proven hands-on experience with Office 365 at the deskside level
- Basic knowledge of device imaging reimaging and PC deployment best practices
- Excellent problem-solving and customer service skills
- Experience using ServiceNow or similar ticketing systems
- Familiarity with Windows Autopilot deployments
- Hands-and-feet network support (switch checks console sessions)
- Certifications such as A MCP or ITIL are a plus but not required
We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100 enterprise-level clients (aka Big Name - think big banks big pharma etc.).
We would love to connect with you! Follow us on social media and be the first to know about open positions career advice and insider tips and tricks. Find us by searching @MergeITLLC on Instagram Facebook or Twitter or paste this link into your browser: IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.
Required Experience:
IC
