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IT Support & Cybersecurity Specialist

PRAB

Job Location:

Kalamazoo, MI - USA

Monthly Salary: Not provided by the employer

Posted: 8 August 2026 (19 hours ago)

Application Deadline: 5 November 2026

Vacancies: 1 Vacancy

Job Summary

Job Description Overview

The IT Support and Cybersecurity Specialist provides day-to-day technical support manages

employee IT onboarding and assists with the organizations cybersecurity programs. This role is responsible for setting up hardware and software troubleshooting technical issues supporting users monitoring security tools and coordinating cybersecurity training and testing activities. The ideal candidate is organized service-oriented and able to communicate technical information clearly to employees with different levels of technical experience. This person reports to the Information Technology Manager.

Qualifications

Required Qualifications

Associate degree in information technology cybersecurity computer science or related

field or equivalent professional experience.

Experience providing technical support in a business environment.

Working knowledge of computer hardware software installation operating systems and

network troubleshooting.

Familiarity with cybersecurity awareness programs and phishing prevention practices.

Strong troubleshooting problem-solving and organizational skills.

Strong written and verbal communication skills.

Ability to explain technical information clearly to nontechnical users.

Ability to manage multiple priorities and maintain accurate documentation.

Ability to handle confidential and sensitive information responsibly.

Preferred Qualifications

Experience with Microsoft 365 Windows operating systems and user account

administration.

Experience administering KnowBe4 or a similar security awareness platform.

Familiarity with endpoint security antivirus email security and incident-response tools.

Knowledge of PCI security and training requirements.

Experience coordinating with managed service providers cybersecurity vendors or

penetration-testing firms.

Relevant certifications such as CompTIA A Network Security Cisco CCNA Cisco

CyberOps Associate or Microsoft certifications

Responsibilities:

IT Onboarding
Coordinate the IT onboarding process for new employees.
Set up and configure computers monitors mobile devices and other required equipment.
Install and configure approved software and applications.
Create and configure user accounts permissions email access and system credentials.
Provide instructions on login procedures password requirements and multifactor authentication.
Confirm that new employees have access to the systems and resources required for their roles.
Maintain accurate records of assigned hardware software and user access.
IT Help Desk Support
Provide timely technical support to employees through the IT help and resolve hardware software networking connectivity printing and user-access issues.
Install configure maintain and replace computer hardware and peripheral equipment.
Install and update approved software.
Document support requests troubleshooting steps and resolutions.
Escalate complex or unresolved technical issues to the appropriate internal resource or third-party provider.
Follow up with users to confirm that issues have been resolved.
Cybersecurity Support
Assist with implementing and maintaining cybersecurity policies procedures and best practices.
Administer and maintain the KnowBe4 security awareness program.
Coordinate and track required employee training including:
Annual Security Awareness Training
Artificial Intelligence Awareness Training
Payment Card Industry training
Email phishing awareness training
Create schedule and monitor phishing simulation campaigns.
Review and manage reports submitted through the Phish Alert Button.
Follow up on reported phishing emails and escalate potential threats when necessary.
Monitor security software alerts and incidents.
Investigate document escalate and assist with resolving cybersecurity incidents.
Work with employees to reinforce safe technology and information-handling practices.
Coordinate with third-party vendors conducting penetration testing.
Assist with tracking and resolving findings identified during penetration tests and security assessments.
Maintain cybersecurity training incident and remediation records