IT Support Computing Analyst II (Phoenix, AZ)

University Information Technology Services (UITS) is the University of Arizonas central technology organization. UITS delivers enterprise and specialized technology services that support students faculty researchers staff and campus partners. Through innovation strategic partnerships and a commitment to accessibility and continuous improvement UITS supports the evolving needs of a leading research university and the communities it serves.

UITS invites applicants for the IT Support Computing Analyst II position. The IT Support Computing Analyst II is a key contributor to the Enterprise Support team providing technical assistance and customer-focused support to help faculty staff and Designated Campus Colleagues (DCCs) effectively use University technology resources. This position installs configures and maintains computers software and peripherals; resolves routine and moderately complex technical issues; and collaborates with other IT staff to ensure consistent and reliable technology services across the University.

This is an in-person position based at 650 E. Van Buren St. Building 3 Phoenix AZ 85004.

Visa sponsorship is not available for this position.

Outstanding U of A benefits include health dental and vision insurance plans; life insurance and disability programs; paid vacation sick leave and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocation services please click here.

• Provide technical support to faculty staff and designated campus colleagues addressing issues with applications hardware and network connectivity.
• Diagnose and resolve hardware and software problems escalating complex issues as needed.
• Install configure and maintain desktops laptops mobile devices and related peripherals.
• Assist with software installations updates and license tracking.
• Support user administration and permissions for enterprise systems such as Microsoft 365 Active Directory and Azure/Intune.
• Manage organizational units (OUs) in Active Directory under supervision.
• Troubleshoot and support the campus network to ensure user connectivity and access.
• Provide training and guidance to users on best practices for secure and effective technology use.
• Maintain documentation of service requests issue resolutions and hardware/software inventory.
• Collaborate with other IT teams to coordinate system updates deployments and new technology rollouts.
• Assist in implementing and maintaining IT security policies anti-virus tools and user access controls.
• Stay informed of current technology trends and recommend improvements where appropriate.
• Communicate effectively with end users and maintain detailed documentation when creating updating and closing incident/service requests.
• Create technical documentation for knowledge bases ticket handling process improvement and technical manuals.
• Perform other duties as assigned.

Knowledge Skills & Abilities

• Working knowledge of Azure/Intune Active Directory Microsoft 365 and endpoint management tools.
• Familiarity with networking fundamentals and troubleshooting.
• Ability to deliver excellent customer service and communicate effectively with users at varying levels of technical expertise.

Physical Requirements

• This position requires the ability to lift carry and move equipment weighing up to 50 pounds.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• Bachelors degree or equivalent advanced learning attained through professional level experience required.
• Minimum of three (3) years of relevant work experience or equivalent combination of education and work experience.

• Experience providing IT support in a higher education or enterprise environment.
• Experience supporting hardware and software in a mixed Windows and macOS environment.