IT Support Center Analyst

Job Description

The Virginia Maryland College of Veterinary Medicine is seeking qualified candidates for an IT Support Center Analyst. The tasks include a range of activities from working on multiple complex projects independently to functioning at a high level of technical variation and difficulty. Serves as a consultant and provides technical advice to other technicians staff and faculty. Provides consultation and advice on major implementations ensuring services are not compromised and provides technical leadership on integration of various related systems. Provides high quality prompt and responsive user support services as well as providing hardware and software technical support as needed. Solves routine computer operation problems and works closely with Systems Administrator to solve more complicated problems related to supporting and enhancing college servers and networking. Provides video teleconferencing support for the College. Provides classroom and conference room with audiovisual support as necessary.

Required Qualifications

Extensive knowledge of Microsoft Windows and MacOS operating system installation and troubleshooting.
Extensive knowledge and experience supporting Microsoft Office email applications web browsers Adobe applications and other common desktop software.
Experience working with server and networked computing environments TCP/IP wireless networks and software troubleshooting.
Working knowledge of mobile computing and mobile operating systems such as iOS and Android.
Strong understanding of desktop security best practices including secure configuration routine updates endpoint protection and safe user practices.
Ability to analyze research and solve technical problems effectively.
Ability to work both independently and in a team environment while interacting effectively with faculty staff students and vendors.
Ability to provide clear and concise written and oral communication.
Ability to make decisions within the scope of responsibility or escalate problems as necessary.

Preferred Qualifications

Bachelors degree in information technology or a related field or an equivalent combination of education training and experience.
Experience with video teleconferencing and audiovisual equipment.
Experience providing documentation and training to end users.
Experience with university policies procedures and systems.

Pay Band

4

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Regular

Salary Information

Starting at $46000 commensurate with experience

Hours per week

40

Review Date

8/07/2026

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its mottoUt Prosim(That I May Serve) Virginia Tech pushes the boundaries of knowledge by taking a hands-on transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world Virginia Tech is aninclusive communitydedicated to knowledge discovery and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36000 undergraduate graduate and professional students in eightundergraduate colleges aschool of medicine aveterinary medicinecollegeGraduate School andHonors College.The university has a significant presence across Virginia including Blacksburg the greater Washington D.C. area the Health Sciences and Technology Campus in Roanoke sites in Newport News and Richmond and numerousExtension officesandresearch institutes.A leading global research institution Virginia Tech conducts more than $650 million in research annually.

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