IT Support Analyst

Handshake was founded on a simple belief that everyone deserves a path to a great career regardless of where they went to school or who they know. Today we power 25 million job seekers 1 million employers and 1600 educational institutions.

In 2025 we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations publish benchmarks and push the boundary of data. Weve grown from $0 to $1B run rate and pay $60M to over 30K individuals every month.

• Shape how every career evolves in the AI economy at global scale with impact your friends family and peers can see and feel

• Partner hand-in-hand with world-class AI labs Fortune 500 partners and the worlds top educational institutions

• Work alongside engineers scientists operators and leaders from Palantir Meta Scale AI and former YC founders

• Build a massive fast-growing business with billions in revenue

Were looking for an IT Support Analyst to help deliver an exceptional technology experience for our employees. Youll support a distributed workforce by resolving technical issues administering core IT systems and helping improve internal processes as we continue to scale.

This role is ideal for someone who enjoys troubleshooting complex problems learning new technologies and collaborating across teams. Youll have opportunities to automate repetitive work contribute to IT projects and grow your technical expertise in a fast-paced environment.

Support the Employee IT Experience

• Provide Tier 1 and Tier 2 support across hardware SaaS applications identity systems and collaboration tools

• Troubleshoot and resolve technical issues with a focus on delivering an excellent employee experience

• Support remote and hybrid employees across multiple time zones

• Escalate complex issues when appropriate while owning tickets through resolution

Help Improve IT Operations

• Support onboarding and offboarding workflows

• Assist with identity and access management (Okta Google Workspace etc.)

• Help administer endpoint management platforms (Jamf Kandji JumpCloud Intune or similar)

• Manage software provisioning license assignments and asset tracking

• Identify recurring issues and recommend process improvements or automation opportunities

Contribute to Security & Documentation

• Maintain internal documentation and knowledge base articles

• Partner with Security to support device compliance and access management

• Assist with IT projects tool implementations and operational improvements

• Participate in incident response and troubleshooting efforts as needed

Collaborate Across the Business

• Partner with People Ops Finance Security and Engineering to support day-to-day technology needs

• Help deploy new hardware software and productivity tools

• Contribute to office and remote IT initiatives as the company grows

• 24 years of IT support experience preferably in a SaaS startup or fast-paced environment

• Experience supporting macOS (Windows experience is a plus)

• Hands-on experience with:

  • Google Workspace

  • Slack

  • Okta or another identity provider

  • Endpoint management tools (Jamf Kandji Intune JumpCloud etc.)

  • ITSM platforms (Jira Service Management ServiceNow Zendesk or similar)

• Strong troubleshooting skills across hardware SaaS applications identity and basic networking

• Experience administering common SaaS applications and user lifecycle management

• Familiarity with scripting or automation (Bash PowerShell Python or similar) is a plus

• Comfortable working in cloud-first environments

• A customer-first mindset with strong problem-solving skills

• Organized and detail-oriented with solid documentation habits

• Curious and eager to learn new technologies

• Comfortable balancing multiple priorities in a fast-moving environment

• Strong written and verbal communication skills

• Takes ownership of assigned work while knowing when to seek guidance

Handshake delivers benefits that help you feel supportedand thrive at work and in life.

The below benefits are for full-time US employees.

• Ownership: Equity in a fast-growing company

• Financial Wellness: 401(k) match competitive compensation financial coaching

• Family Support: Paid parental leave fertility benefits parental coaching

• Wellbeing: Medical dental and vision mental health support $500 wellness stipend

• Growth: $2000 learning stipend ongoing development

• Remote & Office: Internet commuting and free lunch/gym in our SF office

• Time Off: Flexible PTO 15 holidays 2 flex days

• Connection: Team outings & referral bonuses

Explore our mission values and comprehensive US benefits at Experience:

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