IT Support Analyst III

Quanta Power Solutions brings together the industry-leading capabilities and resources of Quantas operating companies to deliver complete EPC solutions. Our integrated approach spans power generation battery energy storage renewables transmission substation and underground infrastructure from concept to commissioning we execute complex power infrastructure projects with the speed certainty and operational excellence our customers depend on.

At Quanta Power Solutions we are driven by a culture of safety integrity and disciplined execution and were building a team that shares that commitment.

Quanta Power Solutions is seeking an IT Support Analyst III to provide advanced technical support and maintain information technology systems that support both corporate operations and field-based power generation projects. This senior-level role is responsible for ensuring reliable secure and efficient technology services across office and remote environments including operational technology (OT) systems critical to energy infrastructure. The IT Support Analyst III serves as a technical escalation resource leads infrastructure and support initiatives and partners with business and operational teams to improve technology performance security and reliability.

• Provide Tier 2 and Tier 3 technical support for complex hardware software network and connectivity issues across corporate and field locations.
• Serve as a technical escalation point for service desk personnel and junior IT support staff.
• Install configure maintain and troubleshoot desktops laptops mobile devices printers and peripheral equipment.
• Administer and maintain Active Directory Microsoft 365 Exchange Online Azure Active Directory (Entra ID) Group Policy and identity management solutions.
• Monitor maintain and troubleshoot LAN WAN VPN wireless and remote connectivity infrastructure supporting offices substations and project sites.
• Lead the support maintenance and troubleshooting of operational technology (OT) systems including SCADA and industrial control systems utilized in power generation and energy infrastructure projects.
• Ensure the availability reliability security and performance of business-critical applications infrastructure and OT environments.
• Implement and support cybersecurity initiatives vulnerability remediation efforts endpoint protection solutions and compliance requirements including NERC CIP standards.
• Lead system patching software deployment operating system upgrades backup validation and disaster recovery testing activities.
• Perform root cause analysis on recurring incidents and implement long-term corrective actions to improve system stability.
• Create and maintain technical documentation standard operating procedures network diagrams system configurations and knowledge base articles.
• Collaborate with engineering project management cybersecurity and field operations teams to support strategic business and project objectives.
• Participate in infrastructure modernization efforts cloud technology deployments and technology lifecycle management initiatives.
• Manage IT asset inventory software licensing vendor relationships and equipment lifecycle planning.
• Support and coordinate technology deployments for remote project sites and field offices.
• Assist with evaluating recommending and implementing new technologies and best practices.
• Mentor junior team members and provide technical guidance to support staff.
• Travel to job sites field offices and customer locations as required.

Required

• Bachelors degree in Information Technology Computer Science Information Systems or a related field; equivalent experience may be considered.
• 5-8 years of experience in IT support systems administration infrastructure support or a related technical role.
• Advanced experience supporting Microsoft Windows operating systems and Microsoft 365 environments.
• Strong experience administering Active Directory Azure Active Directory (Entra ID) Group Policy and user access management.
• Advanced knowledge of networking concepts including TCP/IP DNS DHCP VPNs routing switching firewalls and wireless technologies.
• Experience supporting enterprise infrastructure environments remote sites and distributed workforces.
• Strong troubleshooting problem-solving and root cause analysis skills.
• Knowledge of cybersecurity principles endpoint security vulnerability management and incident response practices.
• Experience supporting system backups business continuity and disaster recovery processes.
• Excellent communication customer service and stakeholder management skills.
• Ability to independently prioritize work manage competing priorities and execute projects with minimal supervision.
• Ability to travel periodically for site visits field support and project activities.

Preferred

• Experience supporting industrial utility power generation renewable energy or construction environments.
• Hands-on experience with SCADA systems operational technology (OT) environments industrial control systems (ICS) or electrical utility infrastructure.
• Working knowledge of NERC CIP standards and regulatory compliance requirements.
• Experience supporting cloud platforms including Microsoft Azure.
• Experience with endpoint management solutions such as Microsoft Intune SCCM or similar tools.
• Industry certifications such as:
• CompTIA A Network Security
• Microsoft Certified: Azure Administrator Associate
• Microsoft 365 Certified: Endpoint Administrator Associate
• Cisco CCNA
• ITIL Foundation
• Experience leading technical projects infrastructure upgrades and enterprise technology implementations.

• Competitive Compensation

• Weekly Pay

• 401(k) Retirement Plan

• Holiday Pay

• Paid Time Off (PTO)

• Comprehensive Health Coverage

• Pet Insurance

• Employee Assistance Program (EAP)

• Professional Development

• Tuition Assistance

• Employee Discount Program

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race color religion national origin or ancestry sex (including gender pregnancy sexual orientation and/or gender identity) age disability genetic information veteran status and/or any other basis protected by applicable federal state or local law.

We are an Equal Opportunity Employer including disability and protected veteran status.

We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application interview or hiring processes or to perform the essential functions of a position please contact us the Companys Human Resources department.