IT SUPPORT ANALYST

We are seeking an experienced IT Support Analyst to join our team and provide technical support to our staff and clients. The ideal candidate will have a strong background in IT support excellent problem-solving skills and a passion for helping others.

Responsibilities:

- Provide technical support to staff and clients including troubleshooting hardware and software issues setting up new equipment and resolving network connectivity problems

- Maintain and update computer systems and software ensuring they are running efficiently and securely

- Monitor and respond to IT help desk requests providing timely and effective solutions

- Collaborate with other IT team members to implement new systems and technologies

- Develop and maintain IT documentation including user guides and training materials

- Stay up-to-date with the latest IT trends and advancements to continuously improve our systems and processes

- Assist with IT projects and initiatives as needed

Requirements:

- Bachelors degree in Computer Science Information Technology or a related field

- Minimum of 2 years of experience in IT support

- Experience with Windows and Mac operating systems hardware and software troubleshooting and network connectivity

- Strong knowledge of Microsoft Office Suite and other common business applications

- Excellent communication and customer service skills

- Ability to work independently and in a team environment

- Flexible and adaptable to changing priorities and deadlines

- Strong problem-solving and analytical skills

- IT certifications such as CompTIA A or Microsoft Certified Solutions Associate (MCSA) are a plus