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IT Support Analyst

Job Location:

Austin, TX - USA

Salary: Not provided by the employer

Posted: 10 September 2026 (5 hours ago)

Application Deadline: 8 December 2026

Vacancies: 1 Vacancy

Our client a world leader in semiconductors is looking for an IT Support Analyst based out of Austin TX.

Job Duration: 6 Months Contract

Company Benefits: Medical Dental Vision Paid Sick Leave 401K

Summary:

This position provides hands-on technical support for corporate end users laptops desktops and applications.

Responsibilities:

Provide Level 2 desktop/end-user support and troubleshoot hardware/software issues.
Support Windows 10/11 and macOS environments.
Image provision deploy and troubleshoot laptops and workstations.
Support Active Directory Microsoft 365 VPN and user accounts.
Work with endpoint management tools such as SCCM Intune and Jamf.
Manage tickets using ServiceNow or another IT ticketing platform.
Provide basic Zoom/Teams and conference-room issue triage.
Escalate complex issues and document resolutions.

Qualifications:

2 years of recent hands-on IT/Desktop Support experience.
Strong Windows 10/11 troubleshooting experience.
Experience supporting Mac/macOS.
Working knowledge of Active Directory and Microsoft 365.
Experience with IT ticketing systems.
Strong customer service and troubleshooting skills.
Experience with SCCM Intune Jamf ServiceNow Zoom Teams CompTIA A ITIL or basic PowerShell/Bash would be a plus.