IT Supervisor

At Jabil (NYSE: JBL) we are proud to be a trusted partner for the worlds top brands offering comprehensive engineering supply chain and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

JOB SUMMARY

Lead and supervise IT staff and the activities associated with the identification prioritization and resolution of day to day operational issues and opportunites for improvement. Ensures that all phases of IT services are coordinated monitored logged tracked and resolved appropriately. Assigns personnel to various operations and directs their activities. Interact with peers and customers on a regular basis focusing on business processes and business systems. Reviews and evaluates work and prepares performance reports.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Participate in Recruitment of IT support personnel
Training of site and corporate tools processes and service delivery.
Participate in the Performance management Preparation and delivery of Performance Reviews Personnel Development Plans Training Plans Terminations Turnover Succession Planning Reward and Recognition Programs etc
Participation in metrics management and performance of IT support and services.
Participation and coordination of work schedules priorities and performance management of personnel for IT related tasks and services.
Participate and drive toward continuous improvement in metrics performance and customer satisfaction of the team including the analysis of key metric data
Compliance with regulatory requirements Security policies and SOX related activities
Schedule personnel job duties to provide necessary coverage
Participate in the exchange of ideas and information within the department
Organize verbal and written ideas clearly and use an appropriate business style
Provide regular updates to appropriate managers
Assure that procedures and work instructions are efficient and not redundant
Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are best in field
Demonstrate a commitment to customer service; anticipate meet and exceed expectations by solving problems quickly and effectively making customer issues a priority
Confer with reporting manager on complex or unusual situations
Establish new measurement systems if/where possible
Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization
Ensure 100% adherence to all company policies and procedures (i.e. Security Health Safety and Quality)
Maintain discretion and confidentiality in all areas pertaining to data and proprietary information whether internal to Jabil or customer specific
Ability to work effectively under pressure with constantly changing priorities and deadlines
Understand and embrace the business and IT strategic direction
Understand business processes and business tools in the current environment
Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
Engage with customers to evaluate issues and opportunities for improvement
May perform financial related duties as directed by supervisor
Project Management as required
May perform other duties and responsibilities as assigned.

JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS

Demonstrated leadership experience
Project management experience
Interpersonal skills in working with the customer management and technical teams in a self starter role
Excellent written and verbal communication skills
Strong attention to detail
SAP knowledge

EDUCATION & EXPERIENCE REQUIREMENTS

Bachelors Degree preferred.
2-3 years work-related experience required.
Minimum of 1-2 years management experience preferred.
ITIL experience preferred
Or an equivalent combination of education training or experience.
WORKING CONDITIONS

Regular business hours on call. Some additional hours may be required.
Travel requirements: Domestic and/or International up to 10%.
Climate controlled office environment during normal business hours.
PHYSICAL REQUIREMENTS
Sitting
Walking
Standing
Bending/Squatting/Stooping
Reaching
Balancing
Twisting
Crawling
Hands in water
Kneeling
Data Entry/Typing
Unusual hearing or vision demands: None specified
^Other physical demands or notes: Employees should not attempt to lift pull or push a load in excess of 50 lbs. without assistance. Care should always be taken when lifting pushing or pulling in an awkward position.

• Manage daily IT operations escalations and service delivery activities
• Provide overall accountability for site IT services and operational performance
• Supervise and coordinate field technicians including workload balancing prioritization mentoring and coverage planning
• Support end users while coordinating priorities with local leadership and global IT teams
• Lead infrastructure and site projects including network upgrades office expansions equipment migrations MDF/IDF buildouts and connectivity improvements
• Drive ticket management SLA performance incident response and continuous service improvement
• Manage vendor relationships IT contracts purchasing activities hardware procurement and service follow-ups
• Oversee IT service payments budget forecasting and IT cost center management
• Coordinate onboarding/offboarding endpoint deployments inventory management and asset tracking with the local IT technicians
• Support production connectivity printing/labeling systems and business-critical applications
• Ensure compliance with patching software asset management audit readiness disaster recovery and infrastructure standards
• Provide leadership updates project reporting roadmap planning and stakeholder communication

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number birth certificate financial institution drivers license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft contact the Federal Bureau of Investigations internet crime hotline () the Federal Trade Commission identity theft hotline () and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil including its subsidiaries is an equal opportunity employer and considers qualified applicants for employment without regard to race color religion national origin sex sexual orientation gender identity age disability genetic information veteran status or any other characteristic protected by law.

If you are a qualified individual with a disability you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to or calling with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

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