IT Specialist (RVU Utah)

IT Specialist (RVU Utah)

This position is based on the Ivins Utah Rocky Vista University Campus.

The IT Specialist is responsible for carrying out routine software and hardware related tasks and projects and in general providing a high level of technical assistance and training to staff faculty and students. The IT Specialist is responsible for following established protocols installing and maintaining computer hardware telecommunications audio visual equipment and all University-supported network applications. The IT Specialist installs software provides end-user technical support and training via phone using remote support tools and in-person. The IT Specialist performs quality assurance tasks to ensure user workstations and network performance meet University and staff faculty and student user requirements. The technician troubleshoots computer and network problems; determines the source of the problem advises on appropriate action and tests and implements solution.

Essential Functions

• Provide support and training to users on the use of computer software and hardware
• Install upgrade maintain inspect repair and service computer hardware and software including servers and peripherals
• Maintain and monitor the IT support ticketing system by receiving addressing and resolving tickets
• Undertake routine scheduled or emergency inspections as part of the preventative maintenance program on all computers equipment replacing defective malfunctioning or non-functioning hardware parts
• Identify research and resolve hardware and software problems
• Respond to defects reported by users and reporting as needed to leadership
• Determine the priority and severity of calls and plan workload effectively
• Assess and escalate serious or unusual problems to the appropriate group or analyst for resolution
• Packing unpack assemble disassemble and physically transport computers peripherals and network components from one location to another
• Install configure maintain and troubleshoot audiovisual (AV) equipment classroom technology and presentation systems to ensure reliable operation.
• Support the administration and maintenance of enterprise collaboration and lecture capture platforms including Zoom Panopto and related technologies.
• Provide technical support for classroom technology university events presentations and video conferencing systems as required.
• Submit verbal and written reports on the status of technology services and any issues as needed
• Ensure that safety guidelines are adhered to
• Attend trainings as needed
• Perform other duties as assigned

Essential Knowledge Skills & Abilities

• Working knowledge of professional audiovisual systems classroom technology and enterprise collaboration platforms.
• Experience with Zoom Panopto and related collaboration technologies preferred.
• Extron certification or equivalent professional AV certification is considered an asset
• Ability to work independently or as part of a team and collaborate effectively with diverse constituencies within a university setting
• Demonstrate a high level of confidence in making strategic decisions using good judgment and innovative and creative problem-solving skills
• Strong communication skills time management and a demonstrated high-level of discretion tact and diplomacy
• Demonstration of a service-based attitude in dealing with customers and providing high-level support
• Acceptable working knowledge with the ability to support a wide range of cloud-based infrastructure computer hardware and software
• Familiar with IT Security best practices
• Must be well organized and detailed oriented
• Ability to use active listening techniques to improve communication with customers

Qualifications

• High School diploma required. Bachelors degree preferred
• ITIL version 3 or 4 certifications preferred
• Help Desk Institute certifications preferred
• Proficiency in Client Operating Systems Apple iOS
• Has at least one to two years experience working as a computer or systems technician
• Valid drivers license preferred

Work Environment/Physical Demands

• This job is performed in a positive creative and collaborative environment
• This job operates in a professional office environment
• The ability to maintain good concentration while dealing with interruptions

Hours and Travel

• Flexibility and willingness to work out of normal business hours evening hours and weekends in support of business initiatives
• Flexible hours required to implement initiatives and execute deliverables
• No travel is expected for this position.

The anticipated salary range for the IT Specialist is $53000 to $58000 per year. The final salary offered may vary and will be determined based on factors such as job-related knowledge skills experience location and education of the successful candidate. This information is provided per local law.

We Are

Student Centric:We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe vibrant and welcoming environment.

A Global Community:We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.

Accountable:We take responsibility for our actions by being responsive resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.

Collaborative:We support and empower one another through open communications cooperation sharing knowledge and taking time to always listen and show we care.

Committed to Excellence:We take pride in our ongoing pursuit for continuous improvement through creativity rigor and best practices to produce meaningful outcomes.

About University Support Services LLC
University Support Services LLC (USS) is an affiliate of St. Georges University (SGU) a leading provider of international medical education. SGU students and faculty come from 151 countries to the island of Grenada located in the West Indies. Our purpose is to support SGU to deliver best in class education for all SGU students. We put a special focus on the growing global need for diverse high-quality medical and healthcare professionals. USS is pivotal in positioning SGU as a premiere medical degree institute through its student-facing as well as functional support teams.

USS is an equal opportunity employer. As such it is company policy to fill positions with qualified candidates regardless of race color sex (including sexual orientation and gender presentation) age religion ancestry national origin citizenship status pregnancy marital status medical condition genetic information disability status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.

Required Experience:

IC