IT Service Technician Level 1

Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security privacy and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI DNS and certificate lifecycle management to secure infrastructure software devices messages AI content and agents. Learn why more than 100000 organizations including 90% of the Fortune 500 choose DigiCert to stop todays threats and prepare for a quantum-safe future

Job summary

Under the direction of the Global IT Service Desk Manager. You will be assigned day-to-day help desk operational tasks. Helping to keep all internal employees technical needs resolved. Make sure all compliance requirements are met. Assist with onboarding new hires and help with offboarding employees. Have good computer skills installing new applications and setting up new workspaces. Be an all-round willing resource in helping the Service Desk team.

What you will do

• Work on service desk tickets and requests providing excellent customer service and troubleshooting practices.
• Enforce Information Security Requirements: includes validating evidence working with auditors and following compliance requirements.
• Establish and maintain IT vendor relationships.
• Work with Global Service Desk Manager to procure hardware.
• Collaborate with other teams on projects.
• Assist with creating updating and maintaining knowledge base articles for internal use.
• Provide a clear vision for your team and relay vision to upward to higher leadership. improve existing processes and propose and adopt new processes where applicable.
• Work closely with Service Desk Manager to manage various team projects.
• Help with onboarding / offboarding employees and imaging new laptops.

What you will have

• Practical hardware and software computer knowledge. Working towards a technical degree.
• 1 years of practical experience in the computer industry.
• Organizational skills: managing multiple projects at a time.
• Very good practical Jira experience.
• Communication skills: able to effectively communicate good vision able to work through challenging situations.
• Very good organizational skills.
• Self-motivated good vision looking forward.

Nice to have

• IT certifications like A or MCP are a plus
• Okta Microsoft and Atlassian experience is helpful

Benefits

• Generous time off policies
• Top shelf benefits
• Education wellness and lifestyle support

To protect candidate information and maintain a secure hiring process all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.

DigiCert is an Equal Opportunity employer and is committed to diversity in its compliance with applicable federal and state laws DigiCert prohibits discrimination on the basis of race or ethnicity religion color national origin sex age sexual orientation gender identity/expression veterans status status as a qualified person with a disability or genetic information. Individuals from historically underrepresented groups such as minorities women qualified person with disabilities and protected veterans are strongly encouraged to apply.

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