IT Service Delivery Administrator

Location: Orlando FL (Southeast Region Travel Required Statewide)
Job Type: Full-Time

Company: Apex Southeast
Reports To: Regional Director
Compensation: $6000- $70 000
Benefits: Medical dental and vision coverage; competitive PTO and sick leave; paid holidays; 401(k) with company match

Job Description Entry-Level IT Technician (Central Florida Orlando)

Mission of the Role:

The Entry-Level IT Technician plays a critical role in supporting Apexs growing Florida footprint by delivering reliable responsive and customer-focused technical support across multiple locations.

This individual will ensure end users are equipped with properly functioning hardware software and network connectivity enabling seamless business operations. The role requires flexibility statewide travel and a strong service mindset to support dynamic and rapidly growing field operations.

Responsibilities and Experience:

Job responsibilities include:

• Provide on-site and remote technical support to end users across multiple Florida locations
• Install configure maintain and troubleshoot computer systems hardware software printers and network devices
• Support basic network troubleshooting including LAN/WAN connectivity Wi-Fi and structured cabling
• Document technical issues resolutions and service activities accurately within ticketing systems
• Travel throughout Florida as required to support acquisitions new site launches and ongoing operational needs
• Deliver professional timely and customer-centric service aligned with Apex standards
• Assist with basic system maintenance and IT infrastructure support initiatives

Requisite experiences include:

• Prior IT support help desk or technical support experience required
• Experience using ticketing systems and remote support tools
• Working knowledge of Windows operating systems and common business software applications
• Familiarity with computer hardware peripherals and foundational networking concepts
• Strong troubleshooting problem-solving and communication skills
• Ability to work independently in the field while collaborating effectively with a broader IT team

Requirements:

• Ability and willingness to travel throughout Florida (valid drivers license and reliable transportation required)
• Flexibility to support multiple sites in a dynamic fast-paced environment
• Physical capability to lift and move IT equipment as necessary
• Willingness to continuously learn and adapt to new technologies

Preferred (Not Required)

• Industry-recognized IT certifications (CompTIA A Network or similar)