IT Service Associate Lab Computing Analyst

Overview

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. The below job opportunity is to one of Our clients who is a global leader in analytical testing deliver a comprehensive portfolio of complete solutions - systems software consumables and on-site and online services - with one overarching purpose: to help make the world healthier cleaner and more sustainable.

Job Title: Associate Lab Computing Analyst
Location: San Juan Puerto Rico00901
Duration: 35 weeks
Job Type: Temporary Assignment

Job Description: Job Responsibilities:
Implements monitors and provides technical support of customer laboratory IT environments typically integrated with instrumentation
Implements customer specified benchtop computing design and processes
Administers and assures connectivity of customers Windows based platform
Maintains and supports the operating system desktop hardware and peripherals enterprise print strategy management tools application packaging desktop tool development software distribution and core desktop applications
Manage On-boarding retirement and relocation of equipment
Implements Windows based security including but not limited to: user / group permissions file / folder permissions group policies local security policies etc.
Analyzes identifies and implements enhancements upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
Ensures adherence to clients corporate policies through periodic reporting and compliance programs
Acts as the technical support contact for field service engineers repairing and troubleshooting client instrument and information technology issues
Follow documented procedures policies troubleshooting and best practices
Create and maintain a physical inventory of lab equipment PCs software and any other information pertinent to the environment
Submit weekly Engineer reports to the team lead by COB on the last business day of the week
Acts as Liaison for software/hardware related inquiries
Escalates IT issues that are not resolved PKI Lab IT analysts
Participates in client team meetings
Escalates delivery concerns to the team lead

Critical Skills:
Excellent customer service skills complimented by an ability to listen to and interpret client requests.
Ability to troubleshoot complex technology issues.
Strong verbal and written communication skills.
Ability to identify track and complete tasks for multiple projects under prescribed timeframes

Basic Qualifications:
Associate degree or relevant industry experience.
One year of deskside experience including (but not limited to); Windows technologies networking remote computing and backup systems

Preferred Qualifications:
Experience with scientific instrumentation
Experience in Life Science environment

Physical Demands:
The employee will regularly require walking standing sitting and use of motor skills. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision color vision and the ability to adjust focus.
Use of personal protective equipment in laboratory.

Benefits:
Paid Vacation holiday and sick time
Medical Dental Vision Coverage
401k
Tuition Reimbursement
Parental Leave
Adoption Assistance