IT Project Coordinator

The Commonwealth of Massachusetts Executive Office for Health and Human Services (EOHHS) seeks to improve a constituents experience while interacting with eligibility and enrollment (IE&E) processes across its various agencies through more efficient and collaborative processes. This project will through a series of iterative improvements knit the various processes together into an Integrated Eligibility and Enrollment program to provide constituents with a unified view of applying managing and being notified by Benefits programs.

We are seeking an organized and proactive IT project coordinator with 3-5 years of experience supporting technology projects from initiation through implementation. The ideal candidate will coordinate project activities track schedules and deliverables facilitate communication across technical and business teams and ensure projects remain on track with respect to scope schedule risks and dependencies.

The successful candidate will closely work with project managers business stakeholders IT teams vendors and leadership to support the successful delivery of IT initiatives.

Coordinate day-to-day activities for IT projects and ensure project tasks and deliverables remain on schedule.

Maintain project plans schedules action-items logs risk register dependencies (RAID log) status reports and project documentation.

Track project milestones risks issues decisions and change requests.

Schedule and facilitate project meetings including preparing agendas capturing meeting minutes and following up on action items.

Coordinate communication among business stakeholders technical teams vendors and project leadership.

Monitor project progress and proactively identify schedule delays resource constraints risks and dependencies.

Prepare weekly and monthly project status reports and executive-level updates as needed.

Support project managers with budget tracking resource planning procurement activities and vendor coordination.

Assist with project intake planning requirements gathering implementation planning and project closeout activities.

Support governance processes and ensure projects follow established PMO standards methodologies and controls.

Assist with change management stakeholder communications training coordination and implementation activities.

Coordinate production releases and post-implementation activities when applicable.

Escalate significant risks issues and schedule concerns to the Project Manager in a timely manner.

Contribute to continuous improvement of project management processes templates and reporting.

Work with business and vendor support contacts as necessary to assist in the smooth operation of the IE&E Projects

35 years of experience in IT project coordination project management PMO business analysis or a related technology environment.

Experience working with cross-functional technology teams.

Experience working with third-party vendors and managing vendor deliverables.

Strong organizational time-management and multitasking skills.

Excellent written and verbal communication skills.

Experience creating project status reports schedules meeting minutes action-item logs and project documentation.

Ability to track multiple projects priorities and deadlines simultaneously.

Strong analytical and problem-solving skills.

Experience coordinating software development system integration application implementation infrastructure cloud data or cybersecurity projects.

Familiarity with IT governance SDLC change management release management and PMO processes.

Ability to work effectively with technical and non-technical stakeholders.

Proficiency with Microsoft Office particularly Excel PowerPoint Word and Outlook.

Experience with project management or collaboration tools such as Microsoft Project Jira Azure DevOps Smartsheet Confluence or similar platforms.

Experience working in an enterprise IT healthcare government financial services or similarly regulated environment.

Experience with Agile Scrum Waterfall or hybrid project management methodologies.

Basic understanding of APIs databases application integrations cloud technologies and enterprise systems is a plus.

Nice to have: PMP or CSM or other related project management certification.