IT Program Manager

The International Rescue Committee (IRC) responds to the worlds worst humanitarian crises helping to restore health safety education economic wellbeing and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein the IRC is one of the worlds largest international humanitarian non-governmental organizations (INGO) at work in more than 40 countries and 29 U.S. cities helping people to survive reclaim control of their future and strengthen their communities. A force for humanity IRC employees deliver lasting impact by restoring safety dignity and hope to millions. If youre a solutions-driven passionate change-maker come join us in positively impacting the lives of millions of people world-wide for a better future.

About the IRC

The International Rescue Committee helps people whose lives and livelihoods are shattered by conflict and disaster to survive recover and gain control of their future. Founded in 1933 at the request of Albert Einstein the IRC works with people forced to flee from war conflict and disaster and the host communities that support them as well as with those who remain within their homes and communities. At work today in over 40 countries and 26 U.S. cities we restore safety dignity and hope to millions who are uprooted and struggling to endure.

The IT department provides end-to-end solutions for the organization including application development & integration system deployment quality assurance & testing and overall Project Management in an effort to help the organization build and implement the best solutions for its business needs.

The Opportunity

Every donation processed every campaign that lands every supporter who stays engaged thats the technology youll help build and deliver.

As IT Program Manager youll manage the digital platforms behind one of the worlds leading humanitarian organizations directly enabling the fundraising that funds life-saving programs for displaced communities across the globe. This is a high-impact fast-paced role at the intersection of technology delivery stakeholder engagement and mission-driven purpose.

Youll be a core member of our Project Management team working across a modern MarTech ecosystem including donation and e-commerce platforms (Fundraise Up Springboard) our website (Drupal) Salesforce CRM Databricks email marketing (Pardot) and SMS platforms (Mobile Commons Mogli). Youll own the delivery of enhancements integrations and new capability launches that keep the IRCs digital supporter experience best-in-class.

Why Join Us

• Real-world impact your work directly supports humanitarian programs serving millions of people in crisis.

• Breadth and ownership lead a complex multi-platform portfolio with genuine strategic influence from day one.

• Collaborative culture work alongside Product Managers Data Engineers Business Analysts and business stakeholders in a distributed multicultural team thats deeply committed to its mission.

• Modern delivery Agile/Scrum at the core with room to shape how the team works.

• Remote-first flexibility work from anywhere in the US as part of a truly global organization.

What Youll Do

Drive end-to-end program delivery Own the full lifecycle of multiple concurrent MarTech initiatives from scope definition and roadmap planning through to launch and post-delivery review. Develop and maintain detailed project plans work breakdown structures and product backlogs ensuring delivery against time budget and quality targets.

Champion Agile ways of working Serve as Scrum Master for your project and product teams coaching on Agile principles facilitating sprint planning standups retrospectives and reviews and proactively removing blockers to keep delivery on track.

Keep stakeholders informed and aligned Prepare clear timely status reports covering scope milestones risks and budget. Communicate confidently with audiences from engineers to senior executives tailoring your message appropriately. Manage expectations and build trust across business and technology teams.

Manage budgets and vendors Oversee budget tracking and vendor invoicing for your portfolio. Support cost estimation validate expenditure and contribute to the annual budget planning process to ensure initiatives are delivered within financial targets.

Lead business analysis activities Work with the team to define and track functional and technical requirements document current and future state processes and coordinate testing activities. Partner closely with Business Analysts to ensure delivery is grounded in well-understood business needs.

Manage risk proactively Maintain risk registers and mitigation plans. Surface issues early escalate where needed and keep the project leadership team ahead of potential blockers.

Shape the roadmap Partner with Product Managers to build out product and project roadmaps that reflect both business priorities and technical realities contributing to a coherent long-term vision for the MarTech portfolio.

What Youll Bring

Youll need:

• 3-6 years of experience in IT project or program management ideally across e-commerce systems donation platforms website CMS or other Marketing Technology.

• A strong track record of delivering multiple concurrent projects on time and within budget.

• Hands-on experience with Agile methodologies (Scrum SAFe or similar).

• Experience using project management tools such as Jira or .

• Excellent stakeholder management and communication skills - comfortable engaging with variety of project collaborators from developers to executives.

• Strong analytical and problem-solving skills with the ability to synthesize data and drive decision-making.

• High levels of organization initiative and the ability to work independently in a distributed and fast-paced environment.

Itd be great if you have:

• Experience with any of the platforms in scope: Fundraise Up Springboard Drupal Salesforce Pardot Databricks.

• Familiarity with non-profit fundraising digital marketing or supporter engagement processes.

• Experience managing third-party vendors and project budgets.

• Knowledge of SDLC methodologies (Waterfall and Agile).

• Proficiency in Microsoft Excel PowerPoint and Visio for producing high-quality project artifacts.

Bonus points for:

• A PMP CSM CSPO or SAFe certification.

• Experience working in international development human rights or a related field.

• An understanding of payment processing platforms (Stripe PayPal etc.).

Benefits and Working Environment

• Standard office working environment.

• Currently the team is working in a hybrid model with one day per week in the office (unless the employees location is outside of NYC or London).

• This role may require working remotely full or part time.

• Some domestic or international travel depending on portfolio and project needs

• UK-based candidates will need to work at a modified schedule of 12 PM - 8 PM at least 3 days a week.

• Some domestic or international travel depending on portfolio and project needs

Compensation: (US Pay Range: $88277 - $103222/yr; UK Pay Range: 49598 - 60040/yr) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market job type internal equity and budget. Exact offers are calibrated by work location individual candidate experience and skills relative to the defined job requirements.

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity Service Equality and accordance with these values the IRC operates and enforces policies on Safeguarding Conflicts of Interest Fiscal Integrity and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection power sharing debate and objectivity to deliver the best possible services to our clients.

Cookies: Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race sex color national origin religion sexual orientation age marital status veteran status disability or any other characteristic protected by applicable law.