IT Operations Supervisor

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of Do you want a workplace that will challenge you and offer you opportunities to learn and grow A position at Xcel Energy could be just what youre looking for.

Position Summary

The IT Operations Supervisor is responsible for operational IT services pertaining to their respective domain. They will lead the team and oversee day to day activities of their assigned operation. They will coordinate cross-organizationally to support changes that impact their operation and they serve as a coach and escalation point for their teams on outages and problems. They report operational risks and support service restoration.

This is a hybrid week day evenings shift position located in Denver CO operating within a 24/7 environment that supports continuous business operations.

Essential Responsibilities

• Operations Management: Maintain and enforce support procedures. Maintain IT knowledge base information. Oversee measure and assess performance of services provided by the team. Report performance outcomes and risks with recommended actions. Lead efforts to identify and deploy continuous process improvement. Serve as an escalation point for service and/or problem resolution. Forecast and manage expenses to budget.
• Leadership: Lead and manage the performance and development of staff. Lead priorities and manage work performance of staff and managed contractors. Provide leadership as needed across multiple sites and in alignment with Union or other contracts. Schedule resources to workload.
• Service Lifecycle: Manage demand for services as it pertains to IT Strategic priorities. Work cross-organizationally to ensure Capital investments have proper engagement from the team for delivery and operation.
• Subject Matter Expert: Provide expert working knowledge of respective domain to team. Stays abreast of industry and technology trends

Minimum Requirements

• Bachelors degree in Technology Science Business or related field or 4 years of experience equivalent to the position.
• Two years of prior people leadership experience.
• Five years of related functional experience.
• Strong communication skills effective with varying organizational levels and skill sets.
• Strong Relationship Management and collaboration skills with a track record of working as one team cross-organizationally to drive innovation and business results.
• Knowledge of technical products within the operational domain.
• Experience effectively managing system or equipment change deployment.
• Demonstrated ability to handle multiple activities simultaneously.
• Demonstrated ability to develop effective working relationships with diverse work groups.
• Able to work in accordance with service operation schedules.
• Familiarity with ITIL and/or other formal service management practices.

Preferred Requirements

• Preferred candidate will have experience with Incident or Event Management.
• Technical knowledge with network systems - layers 1-7.
• Preferred candidate will have experience coaching training and developing their team members.

As a leading combination electricity and natural gas energy company Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy we strive to be the preferred and trusted provider of the energy our customers need. If youre ready to be a part of something big we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at .

Benefit plans are subject to change and Xcel Energy has the right to end suspend or amend any of its plans at any time in whole or in part.

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