IT Operations Manager

The Opportunity:

CACI is seeking an IT Operations Manager to oversee enterprise IT service delivery supporting the Department of State Bureau of Diplomatic Security. This role provides operational leadership across service desk operations infrastructure management enterprise applications cloud services network operations and IT lifecycle management activities.

The IT Operations Manager will serve as the senior operational leader responsible for maintaining service levels while implementing modernization initiatives across the ITOD portfolio.

Responsibilities:

• Manage a 30- to 40-person team conducting day-to-day enterprise IT operations on classified and unclassified environments.

• Coordinate service desk infrastructure application cloud and operational support teams.

• Monitor operational performance and ensure compliance with service level agreements.

• Lead operational planning reporting and continuous improvement initiatives.

• Support project management change management and release management processes.

• Develop and maintain operational policies procedures and documentation.

• Coordinate incident response and problem management activities.

• Provide executive-level reporting on operational health risks and performance.

Qualifications:

Required:

• Bachelors degree in Information Technology Computer Science Engineering or related discipline.

• 10 years of federal IT operations experience.

• 5 years leading enterprise IT operations teams.

• Experience managing multi-disciplinary IT environments including cloud network infrastructure and service desk functions.

• Strong understanding of ITIL processes and service management frameworks.

• Active Top Secret clearance; SCI eligible

Desired:

• Prior experience supporting the Department of State Bureau of Diplomatic Security and/or Bureau of Diplomatic Technology (DT) is highly desirable.

• ITIL certification.

• Experience with ServiceNow Power BI Azure AWS and enterprise monitoring platforms.

• PMP certification.

What You Can Expect:

A culture of integrity.

At CACI we place character and innovation at the center of everything we do. As a valued team member youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together we will advance our nations most critical missions build on our lengthy track record of business success and find opportunities to break new ground in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including but not limited to geographic location Federal Government contract labor categories and contract wage rates relevant prior work experience specific skills and competencies education and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI you will receive comprehensive benefits such as; healthcare wellness financial retirement family support continuing education and time off benefits.

The proposed salary range for this position is: