IT Operations Center Administrator

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Job Description:

Idaho Power located in vibrant Boise Idaho is looking for an IT Operations Center Administrator to join our Information Technology team. Its an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon and were working hard to provide our customers with the safe reliable affordable energy they depend on.

What does an IT Operations Center Administrator do for us

Through effective monitoring timely high-quality communication alerting and consistent tracking of incident progress the IT Operations Center strives to reduce the likelihood duration and impact of outages. The team actively supports work with Integrity Safety and Respect in a High-Performance Culture. The IT Operations Center is responsible for 24x7x365 infrastructure monitoring and first response incident management for all IT Services systems applications and the Data Center Building Facilities. The IT Operations Center is also responsible for after-hours operations and end-user troubleshooting for various systems and services.
Under minimal supervision System Administrators analyze install configure upgrade document monitor and maintain software and hardware in support of business processing requirements. Supported systems may include operating systems business applications server hardware security tools monitoring tools Web servers Application servers Integration servers and other departmental or enterprise applications or systems. Performs tier 1 systems administration functions for assigned applications to ensure supported systems are reliable efficiently maintained and available in order to support customer productivity. Provides first level response for monitored system alerts.

In addition to the meaningful work we do we offer work-life balance competitive pay and benefits an employee incentive plan and both a 401k employer-match and a pension plan making Idaho Power one of the best employers in the state.

A COMPETITIVE CANDIDATE WILL HAVE

Knowledge of:

• Operations support software enterprise monitoring scheduler backup/recovery and change control
• Device management concepts principles maintenance and operation
• Networking concepts and troubleshooting
• Scripting fundamentals

Skills in:

• Excellent customer service skills
• Independent complex problem solving
• Proper etiquette for telephone and email communication

Ability to:

• Communicate effectively (written and verbal)
• Maintain a positive customer focused attitude
• Convey ideas in a logical order and professional manner
• Analyze and diagnose technical problems utilizing documentation tools and the knowledge database
• Multi-task effectively and be detail-oriented
• Logical thought processes and ability to learn new systems concepts and procedures
• Effectively handle high-pressure work environment
• Work well with others demonstrating professionalism and courtesy in all customer interaction

Preferred:

o Ability to automate

o To function as a team member of small projects that further the IT Operations charter

MINIMUM REQUIREMENTS

Education:

• Associates degree

OR

• Equivalent combination of relevant education experience and certifications

Preferred:

o Bachelors degree specializing in IT or equivalent combination of relevant education experience and certifications

Experience:

• 3 years of experience in a technology operations environment or equivalent work experience

Preferred:

o 4 years of experience in an IT operations environment communications systems control systems security functional area or equivalent work experience with real-time systems

Licenses & Certifications:

• N/A

Preferred:

• CompTIA A certification
• Microsoft Certified Solutions Expert (MCSE)

PHYSICAL REQUIREMENTS
This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment fine motor skills including typing on the computer dialing phones filing paper and working in close proximity to other people. There may be occasional lifts of no more than 10 lbs. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources.

ADDITIONAL REQUIREMENTS
Must be able to work various shifts as requested or scheduled which may include weekends evenings and holidays. This role works 12-hour shifts.

Competencies:

Need Assistance Completing Your Application

Please contact our Recruiting Office if you have questions require assistance or accommodation while applying for employment with Idaho Power Company: Phone: or Email:

Idaho Power is an Equal Opportunity Employer

Were proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex (including pregnancy) age sexual orientation gender identity genetic information veteran status physical or mental disability marital status and any other status protected by applicable federal and state laws.

Please note: Idaho Power will not provide sponsorship for obtaining an employment visa such as an H-1B visa.