IT Operational Tech Lead
Job Location:
Franklin Park, IL - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Req ID: 11814
JOIN AN INDUSTRY LEADER! Quality First & Green Always
Sloan is the worlds leading manufacturer of commercial plumbing systems and has been in operation since 1906. We are at the forefront of the green building movement and provide sustainable restroom solutions. We manufacture water- efficient products including flush valves electronic faucets soap dispensing and sink systems along with vitreous china fixtures for commercial industrial and institutional markets worldwide.
About the role:
Sloan has an opening for an IT Operational Technology (OT) Lead in our Franklin Park IL location reporting to our VP of Global this role you are responsible for managing and supporting all technology used on the manufacturing floor ensuring connectivity reliability and security of operational systems. This role bridges the gap between IT and manufacturing providing technical leadership coordinating incident response and driving proactive improvements to minimize downtime and enhance production efficiency. The OT Lead will also partner closely with site leadership engineering and IT infrastructure teams to ensure that manufacturing technology aligns with enterprise standards and operational goals.
What youll do:
- Lead daily operational support for all manufacturing technology including OT
systems connected devices and plant floor applications. - Monitor troubleshoot and resolve network and system issues impacting production
systems and connected equipment. - Collaborate with IT Infrastructure Cybersecurity and Engineering teams to maintain
secure and reliable connectivity across OT environments. - Develop and document standard operating procedures incident response playbooks
and escalation paths for OT-related issues. - Drive continuous improvement initiatives to enhance uptime standardization and
visibility of OT systems. - Support onboarding and training of OT support technicians and coordinate shift
coverage between 1st and 2nd shifts. - Partner with site and corporate teams to assess technology health patch
compliance and hardware lifecycle management. - Participate in future expansion planning to extend OT support across multiple
domestic and international manufacturing sites. - Other duties and responsibilities as required.
What youll need:
- High School Diploma or GED
- 2 Years Strong understanding of industrial networking control systems (PLC HMI
SCADA) and manufacturing execution systems (MES). - 2 Years Proven ability to diagnose complex connectivity and integration issues
across mixed IT/OT environments. - 2 Years Excellent communication and coordination skills capable of interfacing
effectively with production engineering and IT teams. - 5 years of experience in IT operations industrial automation or OT
systems support within a manufacturing environment.
A plus but not required:
- Bachelors Degree
- 1 Years Experience leading or mentoring a small technical support team preferred.
- 1 Years Familiarity with cybersecurity practices for OT environments (e.g. NIST
ISA/IEC 62443) is a plus. - CompTIA A
- Cisco Network Associate (CCNA)
- A certification or similar experience
- Communication skills with the ability to manage across technical and business
stakeholders - Experience in the manufacturing industry preferred especially with operational
technology or production environments - Network certification or similar experience
Understanding of IT Service Management (ITSM) practices preferably aligned to ITIL
frameworks
#LI-CA1
Why youll love working here:
Inclusive Culture: YOU Belong at Sloan
At Sloan we are committed to fostering an inclusive and diverse workplace where diverse backgrounds and perspectives are embraced and celebrated. We proudly offer equal employment opportunities regardless of race color religion sex sexual orientation gender identity and expression national origin disability age genetic information marital status political affiliation veteran status or any other characteristic protected by law.
Growth Opportunities: We invest in our employees professional development with ongoing training and career advancement opportunities.
Innovative Projects: Be part of exciting projects that push the boundaries of technology and have make a real difference in the world.
- Comprehensive Health Coverage: Medical (including prescription coverage) Dental and Vision Insurance effective the first of the month following your hire date.
- Health Savings Account (HSA): With company contributions for most medical plan options.
- Financial Security: Basic Life Basic Accidental Death and Dismemberment Short-term Disability Long-term Disability and Accident Insurance.
- Additional Protection: Optional Life Critical Illness Hospital Indemnity Legal Pet Insurance and Identity Theft Protection.
- Convenient Commuter Benefits: Save on your daily commute.
- Flexible Spending Accounts: Dependent Care FSA to help manage your expenses.
- Wellness Support: Employee Assistance Plan and Wellness Programs to keep you healthy and happy.
- Retirement Savings: 401(k) Retirement Savings Plan with a company match and immediate vesting.
- Generous Time Off: Paid Holidays Volunteer Time Off Paid Time Off Sick Leave Military Leave Parental Leave Bereavement Leave and other paid or unpaid state/local leaves where required.
- Work-Life Balance: Hybrid Work Program to support your flexibility.
- Employee Referral Program: Earn rewards for referring great talent.
- Professional Development: Tuition Reimbursement Program to help you grow your skills.
- Community and Networking: Join our Employee Business Groups and connect with colleagues.
We Are Proud Partners With the Chicago Cubs
We are a Legacy Partner of the Chicago Cubs and we are proud to be the organizations official water efficiency partner! Through this relationship which includes the naming rights to Sloan Park the Cubs Spring Training facility in Mesa Arizona we have had the opportunity to promote our brand and continue our water conservation efforts in the city of Chicago and around the world.
JOIN AN INDUSTRY LEADER!
For additional company information please visit our website at .
We Are An Equal Opportunity Employer.
Required Experience:
Staff IC
About Company
Create stylish, water-saving commercial restrooms with Sloan flushometers, faucets, toilets, urinals and sinks. Architects, designers, engineers and building managers find all the sustainability resources they need at Sloan.
