IT Operational Efficiency Consultant

Job Title: IT Operational Efficiency Consultant
Employment Type: Contract / RFP Project
Work Location: Irving Texas / Hybrid as required
Client: City of Irving Texas
RFP: 149D-26F - Professional Services for IT Operational Efficiency Review

We are seeking an experienced IT Operational Efficiency Consultant to support a comprehensive assessment of the City of Irvings Information Technology Department. The consultant will evaluate IT organizational structure staffing service delivery operational processes technology lifecycle management cost allocation telecommunications ticketing operations and project governance.

The successful candidate will identify opportunities to improve efficiency effectiveness customer service strategic alignment and long-term financial sustainability and will develop actionable recommendations for the City.

• Review current IT hardware and technology asset lifecycle practices.
• Assess replacement policies schedules standards and processes.
• Identify opportunities to improve lifecycle planning and sustainability.
• Develop recommendations for cost-effective technology replacement strategies.

• Evaluate existing IT cost allocation methodologies.
• Review how IT costs are distributed across departments/services.
• Assess equity transparency and consistency of allocation practices.
• Recommend improvements to cost allocation and financial reporting.

• Review current telephony and cellular services.
• Analyze service usage contracts costs and operational requirements.
• Identify opportunities for cost reduction and service optimization.
• Recommend improvements to telecommunications management.

• Evaluate the Citys IT ticketing/service desk processes.
• Review ticket volumes workflows categorization response times and resolution processes.
• Identify operational inefficiencies and opportunities for automation or process improvement.
• Recommend improvements to service delivery and customer support.

• Review IT project management and governance processes.
• Assess project prioritization funding resource allocation and decision-making.
• Evaluate alignment between IT projects and organizational objectives.
• Develop recommendations for improved project governance and strategic planning.

• Assess the current IT organizational structure.
• Evaluate staffing levels roles responsibilities and workload distribution.
• Consider projected organizational growth and future technology requirements.
• Identify potential staffing gaps or organizational inefficiencies.
• Recommend an appropriate organizational structure and staffing model.

• Bachelors degree in Information Technology Computer Science Business Administration Management Information Systems or a related field.
• Significant experience in IT operations consulting IT organizational assessment or technology management consulting.
• Experience conducting IT operational assessments for government/public-sector organizations.
• Demonstrated experience in IT process improvement and organizational analysis.
• Experience evaluating IT staffing models and organizational structures.
• Knowledge of IT asset lifecycle management and technology planning.
• Experience with IT financial analysis and cost allocation.
• Experience evaluating service desk/ticketing operations.
• Knowledge of IT project governance and portfolio management.
• Strong analytical research and problem-solving skills.
• Excellent written and verbal communication skills.

• Experience with municipal or local government IT departments.
• Experience performing comprehensive IT maturity or operational efficiency assessments.
• Experience developing actionable recommendations and implementation roadmaps.
• Experience analyzing telecommunications and cellular service costs.
• Experience supporting organizational growth and workforce planning.

• IT Operations Assessment
• IT Organizational Design
• Technology Lifecycle Management
• IT Cost Analysis
• Cost Allocation
• Telecommunications Analysis
• Service Desk Optimization
• Ticketing Systems
• IT Project Governance
• Workforce/Staffing Analysis
• Process Improvement
• Strategic IT Planning
• Public-Sector Consulting
• Data Analysis
• Executive-Level Reporting

The consultant will produce actionable recommendations for each assessment phase addressing opportunities to improve IT efficiency service delivery organizational effectiveness strategic alignment and financial sustainability.

The ideal candidate is a senior IT consulting professional who can independently assess a complex public-sector IT organization analyze operational and financial data engage with stakeholders identify gaps and inefficiencies and translate findings into practical recommendations that can be implemented by the City of Irving.

Required Skills:

IT Operations ConsultingIT Organizational AssessmentIT Process ImprovementTechnology Asset Lifecycle ManagementIT Cost Analysis & Cost AllocationService Desk & Ticketing OptimizationIT Project GovernanceIT Staffing & Workforce AnalysisTelecommunications & Cellular Cost AnalysisStrategic IT Planning