IT Manager, OTS

About Operations Technology
Operations is at the heart of Amazon business. We are known for our speed accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide every day. OpsTech IT provides 24x7 global IT support to Amazon Operations including Fulfillment Sortation Logistics and Last Mile. We also provide operational support on behalf of key partners including Amazon Fulfillment Technologies OpsTech Infrastructure Engineering Amazon Robotics Amazon Warehouse Control Systems and Amazon Lockers.

Together we take ownership for what we do whether supporting IT infrastructure developing new technology in-house launching a new Amazon Fulfillment Center or delighting our customers by delivering packages directly to them.

You will be leading a team of IT professionals with various skill sets to provide truly innovative technical support to Amazons Operations team who fulfill our customer promises millions of times a day. The technology varies between our different facilities but Amazons core IT infrastructure is fully redundant and relies upon top tier vendor hardware networked over fiber optic copper and wireless topologies. Your internal customers whether human robotic or mechanical use mobile computing devices thin clients integrated computer and PCs running Windows Linux and Android operating systems to virtually and physically move ecommerce items from our suppliers into our fulfillment centers shelves from those shelves into packaging those packages into cars trucks and airplanes for delivery to front doors around the world.



Key job responsibilities
- Hire train and develop a team of IT professionals.
- Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
- Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
- Establish and maintain a positive productive relationship with operational partners and staff.
- Lead infrastructure builds in new facilities.
- Plan organize schedule and supervise the day-to-day technical support activities including troubleshooting customer service issues approvals and installations.
- Measure monitor and maintain teams ability to meet or exceed contact and resolution Service Level Agreements (SLA).
- Develop and maintain policies procedures and processes.
- Oversee management of equipment and parts inventory.
- Create manage and support recognition and communication programs.
- Travel up to 30%.

- 5 years of developing a team of technical professionals across multiple locations experience
- 2 years of leading technology teams as a information technology operations manager experience
- Bachelors degree or 4 years of professional or military experience
- Knowledge of Linux or Unix systems administration

- Knowledge of hardware architectures
- Experience with system management tools and client/server environments

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Patterson - 116800.00 - 160000.00 USD annually