IT Manager End User Client Computing

Why Valvoline Global Operations

At Valvoline Global Operations were proud to be The Original Motor Oil but weve never rested on being first. Founded in 1866 we introduced the worlds first branded motor oil staking our claim as a pioneer in the automotive and industrial solutions industry. Today as an affiliate of Aramco one of the worlds largest integrated energy and chemicals companies we are driven by innovation and committed to creating sustainable solutions for a better future.

With a global presence we develop future-ready products and provide best-in-class services for our partners around the world. For us originality isnt just about where we began; its about where were headed and how well lead the way. We are originality in motion.

Our corporate valuesCare Integrity Passion Unity and Excellenceare at the heart of everything we do. These values define how we operate how we treat one another and how we engage with our partners customers and the communities we serve. At Valvoline Global we are united in our commitment to:

Treating everyone with care.
Acting with unwavering integrity.
Striving for excellence in all endeavors.
Delivering on our commitments with passion.
Collaborating as one unified team.

When you join Valvoline Global youll become part of a culture that celebrates creativity innovation and excellence. Together were shaping the future of automotive and industrial solutions.

Job Purpose

The way employees communicate create share knowledge automate work and use AI is changing rapidly. The Manager Enterprise Collaboration AI and Workplace Experience sets the enterprise direction for these capabilities and turns technology investment into a secure intuitive and productive workplace experience.

This role provides strategic and operational leadership for the enterprise collaboration and productivity portfolio including Microsoft Teams SharePoint OneDrive Power platform Outlook and Exchange Online full messaging service Microsoft 365 Apps Microsoft 365 Copilot approved workplace AI services collaboration automation and related productivity services. This role explicitly owns the Microsoft 365 tenant and all associated features and services.

The manager is accountable for people leadership product direction engineering outcomes governance service reliability adoption financial stewardship and continuous improvement. Working across Technology Cyber Security Information Governance Enterprise Architecture Identity Human Resources Communications Legal and business leadership the role shapes how employees use technology to work collaborate access knowledge and improve productivity across the organization.

How You Make an Impact (Job Accountabilities)

• Set the enterprise strategy and multiyear roadmap for collaboration productivity Microsoft 365 Copilot workplace AI and related services.
• Lead coach and develop a multidisciplinary team of collaboration automation and AI engineers.
• Serve as the accountable product and service leader for the employee-facing Microsoft 365 experience.
• Turn technology investments into measurable improvements in employee experience adoption productivity service quality risk management and cost.
• Establish practical governance that protects the organization without creating unnecessary friction.
• Build a coordinated operating model across Engineering Operations Service Desk Security Information Governance and business owners.
• Advise senior technology and business leaders on workplace technology opportunities risks investments and tradeoffs.
• Guide emerging collaboration automation agent and AI capabilities from evaluation into secure sustainable enterprise services.

What Success Looks Like

• Employees have a simpler more consistent and more productive collaboration experience.
• The organization has a clear enterprise strategy for collaboration productivity Microsoft 365 Copilot workplace AI and automation.
• Services have accountable ownership roadmaps governance lifecycle practices support models and measurable outcomes.
• New capabilities move from evaluation to sustainable enterprise use with appropriate controls support learning and funding.
• Investment and prioritization decisions are informed by employee service usage risk support licensing consumption and cost data.
• Recurring support issues and sources of employee friction are systematically identified and reduced.
• Senior leaders receive clear recommendations concerning investment risk roadmap priorities and technology tradeoffs.
• The team has strong technical depth clear accountability meaningful development opportunities and succession capability.

What You Bring to the Role (Job Qualifications / Education / Skills / Requirements / Capabilities)

Education and Experience

• Bachelors degree in Information Technology Computer Science Business Technology Organizational Change or a related discipline or an equivalent combination of education and relevant professional experience.
• Ten or more years of progressive experience in Microsoft 365 digital workplace enterprise collaboration productivity technology SaaS platform management or a related field.
• Five or more years of formal people-leadership experience including coaching performance management hiring prioritization succession planning and development of technical or multidisciplinary teams.
• Demonstrated leadership of enterprise collaboration productivity or digital workplace services in a global complex or regulated environment.
• Experience establishing technology strategy product roadmaps governance models service ownership lifecycle practices and reliable enterprise operations.
• Experience leading major platform changes enterprise deployments integrations service improvements or technology transformations.
• Experience leading technical teams with accountability for operational services and project or product delivery.
• Demonstrated ability to influence across Cyber Security Enterprise Architecture Service Management Records and Information Governance business leadership and other technology functions.
• Experience evaluating technology investments vendor proposals licensing options service costs and business value.
• Demonstrated experience presenting technology strategy investment recommendations service performance risks costs and tradeoffs to senior or executive leadership.

Technical and Functional Requirements

• Strong knowledge of Microsoft 365 collaboration services particularly Teams SharePoint Online OneDrive Microsoft 365 Apps and Outlook and Exchange Online experiences.
• Experience governing enterprise collaboration capabilities including external sharing guest access permissions ownership naming storage lifecycle and stale or orphaned workspaces.
• Demonstrated knowledge of Microsoft 365 Copilot enterprise AI agents automation connectors extensibility consumption oversight support governance and value realization sufficient to set direction and evaluate enterprise readiness.
• Understanding of identity Conditional Access data loss prevention sensitivity and retention controls eDiscovery privacy audit records management and least-privilege administration.
• Experience with Power Platform workflow automation APIs scripting reporting connectors or agent-based automation sufficient to guide priorities and assess supportability and risk.
• Ability to use service adoption usage support risk licensing financial and employee-experience information to establish priorities and make decisions.
• Knowledge of ITIL-aligned incident problem change request knowledge configuration and continual-improvement practices.
• Demonstrated financial and commercial experience involving SaaS licensing consumption-based services vendor management renewals budgeting forecasting business cases and optimization.
• Demonstrated judgment in balancing innovation employee experience governance security operational reliability and financial responsibility.

Preferred Qualifications

• Experience introducing or scaling Microsoft 365 Copilot enterprise AI agents automation or comparable emerging workplace technologies.
• Experience establishing enterprise AI or automation governance lifecycle management consumption oversight support and value realization.
• Experience managing strategic technology partners and holding internal and external delivery teams accountable for agreed outcomes.
• Experience managing teams using Agile and Scrum principles and methodologies.
• Experience working with global teams across regions languages time zones regulatory environments and working styles.

Preferred Certifications and Training

• Microsoft 365 Certified: Administrator Expert or an equivalent current Microsoft 365 credential.
• Microsoft role-based credentials covering Teams SharePoint Security Compliance Power Platform Copilot or AI administration.
• ITIL Foundation or higher service-management certification.
• Product management product ownership Agile Scrum organizational change leadership or technology strategy training relevant to the role.

Competencies Desired

• Enterprise direction: Turns a broad rapidly evolving portfolio into clear priorities ownership roadmaps investment needs and measurable outcomes.
• Accountability: Defines decision rights sets expectations monitors outcomes addresses performance issues and ensures commitments produce sustained improvements.
• People and capability development: Coaches specialists and emerging leaders builds succession depth strengthens internal capability and creates meaningful career opportunities.
• Product and service leadership: Manages platforms as durable enterprise products and services rather than collections of projects tickets or administrative tasks.
• Influence across boundaries: Aligns business and technology stakeholders with different priorities and establishes a practical path forward without relying solely on positional authority.
• Innovation and reliability: Advances AI automation and emerging capabilities while maintaining security governance supportability cost control and service quality.
• Governance without unnecessary friction: Establishes practical controls transparent decisions and usable standards that employees and technology teams can follow.
• Executive communication: Presents decisions risks incidents investments costs tradeoffs and recommendations clearly and credibly.
• Global mindset: Designs inclusive accessible scalable and supportable experiences across regions languages time zones regulations and working styles.

Primary Interactions

• Employees business leaders executive sponsors departmental champions content owners and power users.
• Digital Workplace leadership Endpoint Platform Engineering Digital Workplace Operations Digital Employee Experience Global Service Desk Workplace Technology and Field Services.
• Cyber Security Governance Risk and Compliance Privacy Legal Records and Information Governance Identity and Access Management Enterprise Architecture Data and Analytics and Internal Communications.
• Procurement Finance vendor-management functions and other teams involved in technology investment and commercial decisions.
• Microsoft and other collaboration AI automation adoption conferencing telephony and productivity-service partners.

Working Conditions / Physical Requirements / Travel Requirements

• Primarily remote or office-based work with frequent use of collaboration technologies and regular interaction across global time zones.
• Periodic participation outside normal business hours may be required for critical incidents major releases global communications or planned changes.
• Travel may be required up to 15% for team meetings strategic planning vendor engagements enterprise deployments or major workplace initiatives.
• Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.

Valvoline Global is an equal opportunity employer. We are dedicated to fostering an environment where every individual feels valued respected and empowered to contribute their unique perspectives and skills. We strictly prohibit discrimination and harassment of any kind regardless of race color religion age sex national origin disability genetics veteran status sexual orientation gender identity or any other legally protected characteristic.

We are committed to ensuring accessibility throughout our recruitment process. If you require a reasonable accommodation to participate in any stage of the recruitment or selection process please contact us at:.

Email:

This contact information is solely for accommodation requests. For inquiries about application status please use the appropriate channels listed in your application materials.

Are You Ready to Make an Impact

At Valvoline Global were looking for passionate and talented individuals to join our journey of innovation and excellence. Are you ready to shape the future with us Apply today.

Requisition ID: 2711