IT Intern

JOB DESCRIPTION

The IT Intern is responsible for supporting the Infrastructure Services team across core IT service areas including hosting network field services IT service management (ITSM) conference room technologyend-user support and endpoint device role will assist with documentation data analysis process improvement project coordination operational support activities and awareness of endpoint management SCCM and threat and vulnerability processes.

Summer Interns work onsite 40 hours per week (full-time) with a targeted start date of May 3 2027 through August 12 2027.

Job Responsibilities:

• Assist with documenting infrastructure services processes knowledge articles inventories standards and support procedures across hosting network field services ITSM and conference room technology.

• Support data gathering analysis and reporting using Microsoft Excel SharePoint Lists PowerPoint Teams and OneDrive to improve visibility into service performance project status and operational activities.

• Assist with infrastructure-related projects including server and hosting documentation network device inventories site readiness activities hardware refresh planning and operational process improvements.

• Support field servicesand end-user endpoint deviceactivities by helping tracklaptops desktops mobile devices peripherals site support needs device lifecycle dataprinter informationand follow-up actions with support teams.

• Assist with endpoint management and SCCM-related support activities including inventory validation software deployment tracking patching coordination reporting and documentation under the guidance of infrastructure and endpoint support teams.

• Develop awareness of threat and vulnerability management practices by supporting documentation tracking reporting remediation follow-up and coordination activities related to endpoint and infrastructure security hygiene.

• Assist with ITSM process support including organizing incident request change problem knowledge and service catalog information to improve process quality and service delivery.

• Help maintain conference room support documentation equipment inventories troubleshooting guides and service coordination notes for standard and executive meeting spaces.

• Collaborate with internal customers infrastructure engineers network teams field services technicians service desk teams vendors and business stakeholders to support day-to-day operational needs.

Qualifications:

• Must be currently enrolled in an accredited university and working towards a four-year undergraduate degree or graduate degree in Information Technology or Computer Science
• Available to work up to 40 hours per week
• Minimum overall GPA of at least 3.0.

• Strong Microsoft skills including Excel SharePoint Teams PowerPoint Outlook and OneDrive; experience with SharePoint Lists basic reporting or Power Automate is a plus.

• Interest in infrastructure services including hosting network workplace technology field supportendpoint device support SCCMITSM service desk operations conference room support and threat and vulnerability awareness.

• Strong analytical organizational documentation and communication skills with the ability to convert technical information into clear usable content.

• Ability to work collaboratively with technical teams business users vendors and support groups in a fast-paced environment.

• Project coordination skills attention to detail and willingness to learn infrastructure operations and IT service management processes.

PRIMARY LOCATION