IT Intern Managed Services Provider

• Technical Support Assistance: Support senior technicians in providing remote and on-site technical assistance to SMB clients helping troubleshoot basic hardware and software issues under supervision.
• System Maintenance: Assist with routine maintenance tasks on client systems including software updates backups and system monitoring to help ensure optimal performance and security.
• Incident Logging: Help manage incoming IT service requests by accurately logging tracking and updating tickets in our ticketing system in a timely manner.
• Client Communication: Communicate professionally with clients and team members providing clear status updates and maintaining a positive customer-focused attitude at all times.
• Documentation: Assist in creating and maintaining documentation of client systems common procedures and issue resolutions within our ticketing and documentation platforms.
• Security Awareness: Support the team in basic security tasks such as antivirus updates and monitoring alerts while learning about broader security practices and protocols.
• Hardware & Software Setup: Help with the unboxing setup installation and configuration of hardware and software for client environments under technician guidance.
• Learning & Development: Actively participate in team meetings training sessions and knowledge-sharing opportunities to grow your technical skill set and understanding of the MSP industry.

• Education: Currently pursuing (or recently completed) a degree diploma or certificate in Information Technology Computer Science or a related field.
• Experience: Prior IT experience is not required a willingness to learn and a passion for technology are what matter most. Any prior helpdesk lab or personal IT experience is a plus.
• Technical Aptitude: Basic familiarity with Windows operating systems and common applications (e.g. Microsoft 365). Exposure to macOS or networking concepts is a bonus.
• Problem-Solving: A curious and analytical mindset with a desire to diagnose and resolve technical challenges.
• Communication: Strong verbal and written communication skills with the ability to explain basic technical concepts clearly to non-technical users.
• Customer Service Mindset: A professional friendly and patient approach when interacting with clients and team members.
• Team Player: Comfortable working both independently and collaboratively in a team setting with a proactive attitude and strong work ethic.

• This position involves a mix of remote support assistance and occasional on-site visits to client locations alongside a senior technician.
• A dynamic fast-paced environment focused on delivering high-quality IT support to SMB clients.
• Collaborative and supportive team culture where questions are encouraged and learning is celebrated.

• Hands-on experience in a real MSP environment working with live client systems
• Mentorship from experienced IT professionals
• Exposure to industry-standard tools including RMM platforms PSA ticketing systems and documentation platforms
• Resume-building experience across hardware software networking and client support
• Potential pathway to a full-time role upon successful completion of the internship

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.