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IT Infrastructure Manager
Job Location:
Job Location:
Winston Salem, NC - USA
Yearly Salary:
USD 82500 - 91000
Yearly Salary:
Posted:
29 September 2026 (Yesterday)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Position Summary
Winston-Salem State University is seeking an IT Infrastructure Manager to oversee our network and server teams. The IT Infrastructure Manager reports to the Chief Information Security Officer and supervises seven staff members. The IT Infrastructure Managers role is to plan organize and manage staff and overall operations to ensure the stable operation of the organizations IT infrastructure. This includes developing maintaining supporting and optimizing key functional areas particularly network infrastructure server infrastructure data communications and telecommunications systems. This position is an on-site position with very little remote work opportunities. The IT Infrastructure Manager will provide leadership guidance and technology advice for communication and connectivity to all the departments on campus and technical oversight of staff within the division. This position also coordinates with department managers contractors vendors and provides critical support and coordination to the CIO CISO and other senior management. Responsibilities of the IT Infrastructure Manager include: Oversee the campus internet connection campus access requirements camera surveillance system data cable plant to include fiber optic backbone campus PBX VOIP phone and voicemail systems and data center including servers and components. Oversee and perform the installation maintenance and support of associated infrastructure access telecom and connectivity. Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements. Develop implement and maintain policies procedures and associated training plans for infrastructure and server administration and project management. Participate in the development of IT strategies in collaboration with the executive team. Conduct research and make recommendations on products services protocols and standards in support of all infrastructure procurement and development efforts. Establish service level agreements with business units. Manage and set priorities for the design maintenance development and evaluation of all infrastructure systems including LANs WANs Internet intranet security wireless implementations and so on. Conduct feasibility studies for various upgrade projects improvements and other conversions. Define hardware and software standards in conjunction with owners and stakeholders. Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure. Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure. Manage operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base. Establish and maintain regular written and in-person communications with the organizations executives decision-makers stakeholders department heads and end users regarding pertinent infrastructure activities. Practice IT asset management including maintenance of component inventory and related documentation. Direct and administrate a contingent of network analysts and technicians and where necessary conduct performance reviews and corrective action. Prepare RFPs bid proposals contracts scope of work reports and other documentation for infrastructure projects and associated efforts. Negotiate with vendors outsourcers and contractors to secure infrastructure-specific products and services. Assist with the planning and deployment of infrastructure security measures.
Preferred Years Experience Skills Training Education
M.S degree in Information Technology Technology Management Computer Technology or a comparable field with an emphasis in Data Networking Telecommunications Systems Administration Data Center Management or Infrastructure systems. Eight (8) to ten (10) years experience in maintaining systems and networking infrastructures preferably in a higher education environment. Extensive experience developing and maintaining custom systems and networking/communication or telecommunication interfaces. System administration and IT certifications in Linux Microsoft or other network related fields Understanding of digital telephony engineering and video-based distributed learning systems Extensive experience in networking infrastructure and server hardware installation programming and configuration: (Cisco Avaya Juniper F5 Dell EMC VMWARE PaloAlto). Extensive knowledge of internet networking topologies and applications such as WIFI mesh networking SONET MPLS BGP . Experience with Disaster Recovery methods and server backup systems. Advanced knowledge of Banner/ ERP systems network and communications monitoring access infrastructures systems programming and server management. Advanced knowledge and experience in capacity planning budget management staff supervision and ongoing maintenance of centralized systems. Outstanding communication skills with a demonstrated ability to work in a team environment and proven experience fostering positive team-spirited technology culture in higher education.
Winston-Salem State University is seeking an IT Infrastructure Manager to oversee our network and server teams. The IT Infrastructure Manager reports to the Chief Information Security Officer and supervises seven staff members. The IT Infrastructure Managers role is to plan organize and manage staff and overall operations to ensure the stable operation of the organizations IT infrastructure. This includes developing maintaining supporting and optimizing key functional areas particularly network infrastructure server infrastructure data communications and telecommunications systems. This position is an on-site position with very little remote work opportunities. The IT Infrastructure Manager will provide leadership guidance and technology advice for communication and connectivity to all the departments on campus and technical oversight of staff within the division. This position also coordinates with department managers contractors vendors and provides critical support and coordination to the CIO CISO and other senior management. Responsibilities of the IT Infrastructure Manager include: Oversee the campus internet connection campus access requirements camera surveillance system data cable plant to include fiber optic backbone campus PBX VOIP phone and voicemail systems and data center including servers and components. Oversee and perform the installation maintenance and support of associated infrastructure access telecom and connectivity. Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements. Develop implement and maintain policies procedures and associated training plans for infrastructure and server administration and project management. Participate in the development of IT strategies in collaboration with the executive team. Conduct research and make recommendations on products services protocols and standards in support of all infrastructure procurement and development efforts. Establish service level agreements with business units. Manage and set priorities for the design maintenance development and evaluation of all infrastructure systems including LANs WANs Internet intranet security wireless implementations and so on. Conduct feasibility studies for various upgrade projects improvements and other conversions. Define hardware and software standards in conjunction with owners and stakeholders. Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure. Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure. Manage operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base. Establish and maintain regular written and in-person communications with the organizations executives decision-makers stakeholders department heads and end users regarding pertinent infrastructure activities. Practice IT asset management including maintenance of component inventory and related documentation. Direct and administrate a contingent of network analysts and technicians and where necessary conduct performance reviews and corrective action. Prepare RFPs bid proposals contracts scope of work reports and other documentation for infrastructure projects and associated efforts. Negotiate with vendors outsourcers and contractors to secure infrastructure-specific products and services. Assist with the planning and deployment of infrastructure security measures.
Preferred Years Experience Skills Training Education
M.S degree in Information Technology Technology Management Computer Technology or a comparable field with an emphasis in Data Networking Telecommunications Systems Administration Data Center Management or Infrastructure systems. Eight (8) to ten (10) years experience in maintaining systems and networking infrastructures preferably in a higher education environment. Extensive experience developing and maintaining custom systems and networking/communication or telecommunication interfaces. System administration and IT certifications in Linux Microsoft or other network related fields Understanding of digital telephony engineering and video-based distributed learning systems Extensive experience in networking infrastructure and server hardware installation programming and configuration: (Cisco Avaya Juniper F5 Dell EMC VMWARE PaloAlto). Extensive knowledge of internet networking topologies and applications such as WIFI mesh networking SONET MPLS BGP . Experience with Disaster Recovery methods and server backup systems. Advanced knowledge of Banner/ ERP systems network and communications monitoring access infrastructures systems programming and server management. Advanced knowledge and experience in capacity planning budget management staff supervision and ongoing maintenance of centralized systems. Outstanding communication skills with a demonstrated ability to work in a team environment and proven experience fostering positive team-spirited technology culture in higher education.
Required Experience:
Manager
