IT Infrastructure Manager

Own the operational performance availability capacity security and lifecycle management of enterprise network server cloud and hybrid infrastructure.
Lead and develop infrastructure personnel contractors and managed service providers; establish clear priorities expectations accountability technical standards and development plans.
Design implement maintain and continually improve resilient network services including LAN WAN SD-WAN VPN internet connectivity firewalls wireless routing switching DNS DHCP and network segmentation.
Own server and compute platforms including Windows and Linux servers virtualization storage file and print services directory services and supporting infrastructure components.
Own the Microsoft Azure tenant and associated platform services including subscriptions resource organization governance networking compute storage backup monitoring cost management and role-based access controls.
Manage hybrid connectivity and integrations among Azure on-premises infrastructure Microsoft 365 Entra ID SaaS platforms and business applications.
Establish and maintain infrastructure monitoring alerting health checks performance baselines capacity planning and operational reporting.
Ensure infrastructure changes are properly planned reviewed tested documented communicated and implemented in accordance with change-management and security requirements.
Security Resilience and Compliance
Partner with the Cybersecurity team to implement and operate secure infrastructure configurations identity controls network segmentation vulnerability remediation logging endpoint/server hardening and privileged-access practices.
Ensure timely patching and remediation for servers network devices Azure services and supporting infrastructure using risk-based prioritization and documented exceptions where necessary.
Own backup recovery and disaster-recovery capabilities for infrastructure services; conduct and document regular restoration and failover tests.
Develop maintain and test business continuity and disaster-recovery procedures for critical infrastructure platforms.
Maintain accurate network diagrams infrastructure inventories configuration standards runbooks recovery procedures and technical documentation.
Ensure infrastructure practices support applicable company security privacy compliance and audit requirements.
Architecture Projects and Continuous Improvement
Develop and maintain a multi-year infrastructure roadmap covering network modernization server and virtualization lifecycle Azure adoption security enhancements resilience and technical debt reduction.
Lead infrastructure projects from requirements through design implementation transition to operations and post-implementation review.
Evaluate infrastructure technologies service providers licensing models and architecture options; recommend solutions based on business value reliability security scalability and total cost of ownership.
Manage infrastructure vendors carriers cloud providers hardware suppliers and managed service partners; hold vendors accountable to contractual obligations and service levels.
Drive standardization automation and operational maturity through infrastructure-as-code where appropriate scripting repeatable deployment practices and streamlined support processes.
Establish and report meaningful operational KPIs including platform availability incident trends patch compliance backup success recovery testing capacity project delivery service performance and Azure spend.
Collaborate with the Service Desk to ensure effective escalation paths knowledge transfer service transition and timely resolution of infrastructure-related incidents.

Bachelors degree in Information Technology Computer Science Engineering or a related field preferred.
Minimum of 5 years of hands-on experience supporting enterprise infrastructure including network server cloud or hybrid environments.
Minimum of 2 years of experience in an infrastructure systems network cloud operations or IT operations management capacity.
Demonstrated experience leading technical teams vendors managed service providers or complex infrastructure projects.
Experience designing implementing and supporting enterprise network services across multiple sites and remote users.
Experience administering and governing Microsoft Azure environments in a production enterprise setting.
Experience with server administration virtualization storage backup disaster recovery monitoring patch management and infrastructure lifecycle planning.
Experience effectively communicating cross-functionally and with stakeholders at varying levels of the organization.
Technical Proficiencies
Proven experience as an IT Infrastructure Network Cloud or Operations Manager with the ability to lead mentor and hold technical personnel accountable.
Strong knowledge of enterprise networking including routing switching firewalls VPN wireless WAN/SD-WAN DNS DHCP network segmentation and network troubleshooting.
Strong working knowledge of Microsoft Azure including tenant/subscription governance resource groups virtual networks network security controls Azure Virtual Machines storage backup monitoring policy cost management and role-based access control.
Strong knowledge of Windows Server Active Directory and Entra ID integrations Group Policy virtualization platforms storage backup and recovery and core infrastructure services.
Working knowledge of Microsoft 365 identity and access management endpoint management and hybrid cloud architecture.
Experience with infrastructure monitoring and management tools log management vulnerability-management processes and reporting platforms such as Power BI and Microsoft Excel.
Experience with IT service management processes including incident problem change configuration and service-transition management. Experience with Freshservice ServiceNow or similar platforms is preferred.
Experience managing infrastructure vendors telecommunications providers cloud service providers licensing contracts and renewals.
Ability to translate business requirements into secure supportable and cost-effective infrastructure solutions.
Professional Competencies
Ability to see the broader contribution of infrastructure services to business continuity productivity customer service cybersecurity and growth.
Strong analytical troubleshooting prioritization and decision-making skills in a fast-paced operational environment.
Ability to work under pressure manage competing priorities meet deadlines and lead coordinated responses to major incidents.
Clear and effective written and verbal communication skills including the ability to communicate technical risks options and recommendations to non-technical stakeholders.
Dynamic and innovative approach to problem solving operational improvement and technology modernization.
Diligent in following and improving security compliance documentation and change-control processes.
Commitment to high-quality service operational excellence ownership and continual improvement.
Preferred Certifications
Microsoft Certified: Azure Administrator Associate Azure Solutions Architect Expert or comparable Azure certification.
Cisco CCNA CCNP or comparable network certification.
ITIL Foundation or higher.
Security cloud virtualization or disaster-recovery certifications relevant to the environment.