IT Infrastructure Analyst

Lighthouse Technology Services is partnering with our client to fill their IT Infrastructure Analyst position! This is a 12 - 18 month contract and will be hybrid in Buffalo NY.

This role will be a W2 employee of Lighthouse Technology Services. No C2C or subcontracting arrangements will be considered.

What Youll Be Doing:

• Act as the primary liaison between patch management and application teams to coordinate patching schedules and requirements
• Maintain comprehensive documentation for all change schedules patch deployment plans and related infrastructure processes
• Respond to and resolve escalated help desk tickets by analyzing and isolating technical issues using diagnostic tools
• Complete systems maintenance activities including patching health checks operating system updates and configuration validation
• Facilitate cross-team meetings and manage communication with technical stakeholders on time-sensitive infrastructure changes
• Lead troubleshooting efforts for complex technical incidents and escalate issues appropriately to senior staff
• Manage multiple work orders and customer requests while prioritizing based on business impact and urgency
• Participate in team project initiatives and identify process improvement opportunities to enhance operational efficiency
• Provide coaching and mentorship to less experienced team members on standard operating procedures
• Ensure adherence to internal control standards and escalate risk-related issues as needed

What Youll Need to Have:

• 4 years of experience in IT infrastructure systems administration or related technical support role
• Experience with change scheduling tools and IT service management platforms such as ServiceNow or Jira
• Proven ability to read digest and communicate technical information to both technical teams and management audiences
• Strong problem-solving and troubleshooting skills particularly in managing time-sensitive changes in dynamic environments
• Demonstrated customer focus with the ability to manage competing priorities and maintain service excellence
• Excellent written and verbal communication skills with experience providing regular updates and status reports
• Detail-oriented approach to documentation maintenance procedures and configuration management
• Experience with systems maintenance activities including patching health checks and operating system updates

Pay Range: $40 - $48/hr

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