IT Helpdesk Specialist Boston on-site

We are looking for a hands-on Helpdesk Specialist to join the on-site IT team at our growing biotech client in Bostons Seaport. You will be the face of IT in the office: helping employees executives and lab teams with their devices accounts meeting rooms and day-to-day technology issues. Youll work side by side with our on-site specialist and in close coordination with a remote support team.

What Youll Do

• User support: Resolve on-site tickets within SLA hardware software access connectivity and Microsoft 365 issues.
• VIP & lab support: Give hands-on white-glove support to executives and to laboratory environments with 100% SLA compliance.
• Meeting rooms: Support Zoom Rooms audiovisual equipment and conferencing technology.
• User & device lifecycle: Onboarding/offboarding device deployment and resets access provisioning stock management and secure device reconfiguration.
• Asset & endpoint management: Maintain laptops desktops mobile devices printers and peripherals across their lifecycle.
• Security: Ensure secure data handling endpoint compliance and protection of business-critical information.
• Collaboration: Coordinate with the remote support team on communication escalation and resolution.

Qualifications :

• 3 years in a Helpdesk / IT Support role including hands-on on-site (desk-side) support.
• Hands-on user account management in Microsoft 365 and a ticketing tool such as Jira.
• Strong troubleshooting across Microsoft 365 connectivity hardware and software.
• Experience maintaining laptops desktops and peripherals.
• Familiarity with device management (MDM) asset management and lifecycle processes.
• Excellent written and verbal communication; confident and professional with users at every level.
• Able to multitask and prioritize in a fast-paced environment with attention to detail.
• Bachelors degree in IT or a related field.

Nice to Have

• Endpoint security tools (antivirus encryption).
• Cloud (Azure AWS) and on-premises exposure.
• Biotech life sciences lab or executive (VIP) support experience

Additional Information :

• Location: Seaport Boston MA
• On-site: Monday to Friday
• Employment type: Full-time employee - annual salary benefits
• Starting date: October 2026 - long-term
• Industry: Biotech - Life Science

Note: Please apply with an updated resume and your current location

Remote Work :

No

Employment Type :

Full-time