IT Helpdesk Analyst

Summit Line Construction a subsidiary ofQuanta Services Inc.(NYSE: PWR) is one of North Americas premier utility construction companies. Headquartered in Heber City Utah we offer powerline and substation construction and maintenance services in a variety of utility markets. Like many Quanta operating companies Summit Line continues to experience significant growth. As our national operations expand we seek motivated individuals to join the team!

Company Overview:

Summit Line Constructionis headquartered in Heber City Utah with additional Utah locations in Sandy and Provo. You can also find our offices in Northern California Reno Las Vegas and Phoenix with project locations across the western region. We offer our team members competitive pay and benefits rewarding work growth opportunities and a constructive and collaborative work environment.

Job Description: This role is to provide tier 1 technical support to employees ensuring timely resolution of hardware software and connectivity issues. Qualified persons to be considered will have great I.T. related troubleshooting skills specifically with Windows 11 Microsoft Office Network Stack Server Administration Printers and Apple IOS and Android mobile devices; being able to effectively balance speed and quality of work while multi-tasking able to maintain good composure in stressful situations be an effective honest a respectful communicator and be diligent in the planning and execution of tasks.

**This position is based out of the Provo UT office**

Key Responsibilities:

Serves as the first point of contact for end users seeking technical support resolving day-to-day issues and escalating complex problems as needed.

Provide technical assistance and troubleshooting for users to resolve computer software network printing and mobile device related issues in person over the telephone or remotely with remote assist applications.

Assist with individual and group orientation training in technology equipment along with department driven projects and initiatives where applicable upon request.

Assist with the implementation of I.T. policies and procedures for managing computer systems and operations based on corporate guidelines/control framework.

Participate in the effective operations of the Information Technology (IT) Department.

Provide technical support for connectivity of systems/network requirements and other shared services.

Maintain current and accurate inventory of technology hardware software and resources.

Troubleshoot all technology issues. Maintain issue log and/or list of required repairs and maintenance procedures.

Prepare and install workstations connect and set up hardware load all required software provide network accounts as required.

Assist with monitoring and enforcement of security policies with all technology.

Qualifications / Requirements

High school diploma or equivalent; associate degree or relevant certification (A Network) preferred

12 years of experience in a help desk or technical support role

Working knowledge of Windows operating systems Microsoft 365 and common business applications

Familiarity with Active Directory ticketing systems and remote support tools

Strong troubleshooting and problem-solving skills

Excellent communication and customer service skills

Ability to prioritize and manage multiple requests in a fast-paced environment

Physical Demands

The Information Technology Specialist will have to spend long hours sitting and using office equipment and computers which can cause muscle strain.

Lifting of computer equipment supplies and heavy equipment.

Some short-term travel will be required.

Some after-hours support may be required.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position

Benefits:

We offer an extremely competitive and comprehensive benefits package including:

• PTO that starts accruing DAY 1
• 401K Immediate Vesting; employer match starting same day
• Several medical plans to choose from
• Dental Plan and Vision Plan
• Life insurance short term & long-term disability
• Paid Holidays
• Pet Insurance
• Employee discounts EAP and Wellness Program
• Identity Theft Protection and so much more!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race color religion national origin or ancestry sex (including gender pregnancy sexual orientation and/or gender identity) age disability genetic information veteran status and/or any other basis protected by applicable federal state or local law.

We are an Equal Opportunity Employer including disability and protected veteran status.

We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application interview or hiring processes or to perform the essential functions of a position please contact us the Companys Human Resources department.