IT Help Desk Technician
Job Location:
Muhlenberg County, KY - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
This is a remote position.
We are seeking a customer-focused and technically skilled IT Help Desk Specialist to provide first-level technical support to employees and end users. The ideal candidate will troubleshoot hardware software network and system issues while delivering exceptional customer service. This role requires strong problem-solving abilities attention to detail and the ability to manage multiple support requests in a fast-paced environment.
Key Responsibilities
- Provide technical support via phone email chat and ticketing systems.
- Troubleshoot and resolve hardware software printer and network connectivity issues.
- Install configure and maintain desktops laptops mobile devices and peripherals.
- Create update and manage user accounts passwords and permissions.
- Escalate complex issues to senior IT staff when necessary.
- Document incidents resolutions and support procedures in the ticketing system.
- Assist with software deployments updates and system maintenance.
- Support Microsoft 365 Windows operating systems and common business applications.
- Maintain inventory of IT equipment and software licenses.
- Ensure compliance with company IT policies and security standards.
- Provide end-user training and guidance on technology best practices.
Required Skills:
High school diploma or equivalent required; Associates or Bachelors degree in Information Technology Computer Science or related field preferred. 1 years of IT support help desk desktop support or technical support experience preferred. Knowledge of Windows operating systems Microsoft 365 Active Directory and networking fundamentals. Experience with ticketing systems such as ServiceNow Jira Service Management Zendesk or Freshservice is a plus. Strong communication customer service and troubleshooting skills.
