IT Help Desk Intern

Help Desk Intern

Mur-chol-uh-jee The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world.

Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel headwear drinkware gifts and accessories. Merchology is seeking a curious service-minded Help Desk Intern to support the day-to-day technology needs of our team. This role is the first line of support for employees experiencing hardware software account or connectivity issues and provides hands-on exposure to how a fast-growing eCommerce company runs its technology operations.

This is a paid part-time onsite internship open to high school (16) and college students. You will report to the Systems Administrator and work day-to-day with a mentor on the Technology team. No prior professional experience required; curiosity reliability and a service mindset matter most.

PRIMARY RESPONSIBILITIES

Success is defined by responsive friendly support accurate ticket handling and steady growth in technical skills.

Help Desk & End-User Support
Serve as first point of contact for employee technology requests via ticketing system chat email and in person.

• Troubleshoot and resolve common issues with laptops printers monitors peripherals and Wi-Fi.
• Support Microsoft 365 (Outlook Teams SharePoint OneDrive) and other core business applications.
• Escalate complex issues to the Technology team with clear complete documentation of steps already taken.

Accounts Onboarding & Offboarding (under Technology team supervision)

• Assist with new-hire setup: user accounts email device imaging software installs and workstation setup.
• Process routine access requests and password resets following company security policies and approval steps.
• Support offboarding by collecting equipment and assisting with account deactivation on schedule.

Hardware & Asset Management

• Maintain accurate inventory of laptops phones peripherals and other IT equipment.
• Prepare deploy and refurbish devices; coordinate repairs and warranty claims with vendors.
• Keep IT storage and workspaces organized and stocked.

Documentation & Process Improvement

• Document resolutions in the ticketing system and contribute to the internal knowledge base and how-to guides.
• Identify recurring issues and suggest fixes or self-service resources.
• Assist with small technology projects and rollouts as assigned by the Technology team.

WHAT YOULL LEARN

• How to image deploy and support laptops and devices for a real company.
• How to run a help desk ticket queue: prioritizing documenting and closing the loop with users.
• How the technology behind a fast-growing eCommerce business fits together (Microsoft 365 networking device management business apps).
• Professional communication troubleshooting habits and a reference and portfolio for your next role.

• Must be eligible to work 1-3 hours per day and 15-20 hours per week.
• University or tech school student with a strong interest in IT (coursework clubs or self-taught projects all count).
• Comfortable with Windows and/or macOS and Microsoft 365 (Outlook Teams Word Excel); understands basic Wi-Fi and printer setup.
• Strong customer-service orientation with patience and a friendly professional manner.
• Clear written and verbal communication; able to explain technical steps to non-technical users.
• Organized detail-oriented and able to prioritize multiple requests.
• Eager to learn takes ownership and follows through until an issue is resolved.
• Ability to lift and move IT equipment (up to 30 lbs) with or without reasonable accommodation.

NICE TO HAVE SKILLS

• Built your own PC run a home network or been the go-to tech fixer for friends and family.
• Prior help desk campus/school IT retail tech support or customer-facing experience.
• Familiarity with a ticketing system (Jira Service Management Freshdesk Zendesk or similar).

LOCATION

3000 Niagara Lane North Plymouth MN 55447

Onsite role: Help desk support requires in-person presence at our Plymouth MN office; this position is not remote or hybrid.

SCHEDULE & TERM

Part-time 1520 hours per week scheduled flexibly around class commitments during regular business hours (MondayFriday).

Ongoing internship with a flexible start date; school-year and summer schedules available.

* This internship will go through January 2027 **

INDUSTRY - Business to Business eCommerce and Apparel

Merchology is an equal opportunity employer and certified Disability-owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application please email for assistance.