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IT Help Desk Engineer

Endsight

Job Location:

Napa, CA - USA

Hourly Salary: $ 28 - 43

Posted: 13 June 2026 (30+ days ago)

Application Deadline: 10 September 2026

Vacancies: 1 Vacancy

Job Summary

Location: This role is fully remote; however employees must reside within Californias San Francisco Bay Area region this includes the East South and North Bay. While day-to-day work is performed remotely team members are encouraged to utilize our Napa office for collaboration and periodic in-person meetings and team events are held there. Employees may also be required to travel to local client sites as business needs arise.

Youre the kind of person who helps others succeed.

Youre sharp resourceful and calm under pressurethe one people count on when technology misbehaves. You love solving problems restoring order and creating moments where others can breathe again because youve got it handled.

But lately you might be craving a team that matches your standardswhere doing great work and helping others thrive go hand in hand.

Thats where Endsight comes in.

Who We Are

Endsight is a fast-growing IT Managed Service Provider built on one core belief:
When we help others thrive we thrive too.
We partner with small and mid-sized organizationsincluding nonprofitsto ensure their technology performs flawlessly so they can focus on what they do best.
Were a team that learns fast leans in and looks out for one another. Life here feels like being part of a great universityyoull grow quickly connect deeply and do work that truly matters.

Purpose--What Youll Do

Youll be both the frontline hero and trusted guide for our clients helping them succeed through technology that simply works.

Your days will include:

Providing remote IT support across a variety of systems and platforms
Solving complex challenges with patience curiosity and a service-first mindset
Collaborating closely with teammates to create consistently excellent client experiences
Continuously learning new technologies and sharpening your craft
Heading onsite for hands-on installations configurations and troubleshooting as needed.

Who Thrives Here
Youll fit right in if you:

Take pride in helping others succeed
Love mastering your tools and improving your craft
Communicate clearly and stay composed under pressure
Are energized by teamwork and mutual respect
Want to grow in a place where your success helps everyone win

Qualifications

Required:

Must have 5 years minimum IT Help Desk
Previous MSP experience Required
Reliable Transportation and Current Drivers license
Strong aptitude for Customer Service
Ability to self-schedule and project plan for small engagements
Ability to organize and manage multiple priorities
Excellent analytical verbal and written communication skills
Ability to adapt quickly to new technologies and changing business requirements
Able and willing to collaborate as part of a team
Respond to emergency situations effectively maintaining poise and focus

Preferred:

Certifications: CompTIA (A Network Security) Microsoft Associate/Expert VMware Apple Citrix
Bachelors degree (in a related field) or equivalent experience
Strong Networking Skills

Join a Team Thats All-In on Helping You Thrive

If youre ready to perform at a high level learn like crazy and make a real impact for the people you serveEndsight is where you belong.

Apply today and lets build something excellent together.

Youll Get