IT End User Support Specialist II

OMCO a MacLean-Fogg Company is hiring an IT End User Support Specialist II in Phoenix this role you will resolve complex end-user technology issues deploy and maintain workstations and systems and help ensure reliable secure IT operations across the organization.

• Location: Phoenix AZ

• Work Arrangement: On-site

• Schedule: Standard business hours

• Pay: $67000-$77000/year

• Employment Type: Full-time / Salary

• Travel: Up to 20%

• Resolve escalated Tier 1 support issues involving hardware software network configurations and other end-user technology.

• Install and configure software hardware updates and security patches to keep systems secure current and functional.

• Set up and deploy new user workstations and accounts while maintaining accurate records of configurations and updates.

• Diagnose and resolve network connectivity and communication-system issues to support reliable user access.

• Collaborate with other IT specialists to troubleshoot persistent or advanced technical issues and deliver a high standard of user support.

• Develop and maintain documentation for systems workstations troubleshooting procedures and IT asset lifecycle management.

• Provide end-user training and documentation on systems features security practices and other tools that improve productivity and user independence.

• Maintain conference room and collaboration systems support security and compliance initiatives and follow applicable Safety Environmental and Quality policies and procedures.

• Bachelors degree.

• 2 to 4 years of experience in IT support or a related area with a focus on troubleshooting and end-user support.

• Proficiency in troubleshooting hardware software network and workstation issues including the ability to resolve complex problems independently.

• Strong verbal and written communication skills for supporting users documenting processes and collaborating with IT teams.

• Strong planning and organizational skills including the ability to coordinate installations manage small projects and meet deadlines.

• Attention to detail in documenting processes tracking assets maintaining records and supporting compliance with IT and organizational requirements.

Eligible employees across MacLean-Fogg and its affiliated companies have access to a comprehensive benefits program designed to support health financial well-being time away and development. This position is eligible for benefits that include:

• Medical dental and vision coverage

• 401(k) with company match and potential profit sharing

• Paid time off and paid holidays

• Health Savings Account contributions for eligible plans

• Company-paid life insurance and short-term disability coverage

• Paid parental leave

• Employee Assistance Program and mental health resources

• Virtual healthcare resources

• Tuition reimbursement and development opportunities

• Additional wellness financial and employee programs

Benefits are subject to applicable plan terms and eligibility requirements.

Explore our full benefits and interactive resources:

After a conditional offer this position requires a pre-employment drug screen and criminal background check. Screening and employment decisions are administered consistent with applicable law and the requirements of the position.

MacLean-Fogg is a fourth-generation family-owned American manufacturing company headquartered in Mundelein Illinois. Founded in 1925 we design and manufacture engineered components and solutions for automotive and industrial markets.

Our portfolio includes MacLean-Fogg Component Solutions OMCO Mallard Manufacturing and Threadstrong. Across our companies we share a commitment to Integrity People Customers and Stewardship while investing in our people manufacturing capabilities customers and communities.

MacLean-Fogg and its affiliated companies are equal opportunity employers. We provide equal employment opportunities to qualified applicants and employees without regard to race color religion sex pregnancy sexual orientation gender identity national origin ancestry age disability genetic information military or veteran status marital status or any other characteristic protected by applicable law.

If you need a reasonable accommodation to apply complete an assessment or participate in the hiring process contact .

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