IT Desktop Support Technician

Overview
Client is seeking an IT Desktop Support Technician to provide technical assistance and support for service requests and incidents involving computer systems software hardware and infrastructure. This role supports end users both onsite and remotely troubleshooting issues resolving tickets and ensuring a high level of customer service.
The technician will work with Microsoft-based environments cloud applications endpoint technologies conference room systems and IT infrastructure while collaborating with cross-functional teams to support daily operations and technical initiatives.

Core Responsibilities
Provide desktop support for computer systems software hardware and infrastructure issues both onsite and remotely.
Administer Active Directory and support Microsoft Office applications Office 365 and cloud-based tools.
Troubleshoot Cisco VPN connectivity endpoint security issues browser-related problems and printer/driver installations.
Install configure and support Adobe products Check Point endpoint client software and standard desktop applications.
Perform device imaging deployment configuration and asset lifecycle management activities.
Manage and update service requests and incidents through ServiceNow.
Support IP telephony devices standard telephony deployments and meeting room audio/display technologies.
Assist with onboarding activities documentation management customer scheduling and end-user equipment moves.
Collaborate with internal teams vendors and stakeholders to resolve technical issues and support projects.
Perform Smart Hands activities including equipment installation cable patching server and network device reboots power cycling remote console access and hardware deployment.
Support receiving shipping procurement inventory management and tracking of IT assets and equipment.

Essential Qualifications Skills and Technologies
Associates degree in an IT-related field or equivalent experience.
Experience with Active Directory administration.
Familiarity with cloud applications such as Office 365 and Box.
Experience troubleshooting desktop hardware software operating systems and peripheral devices.
Knowledge of remote support tools and remote connectivity methods.
Experience with device imaging and deployment server utilization.
Proficiency in time management task prioritization and handling multiple responsibilities simultaneously.
Advanced English language skills.
Strong organizational planning communication and interpersonal skills.
Ability to work effectively in a team environment adapt to changing priorities and operate independently as a self-starter.

Preferred Skills or Experience
Hardware and software installation troubleshooting and support experience.
Basic Smart Hands and network configuration knowledge.
Experience with deployment servers and imaging technologies.
Basic knowledge management experience.
Exposure to Mac OS and Apple hardware support.

Work Details
Onsite position.
Monday through Friday schedule.
Working hours: 8:00 AM to 5:00 PM.

Nesco Resource offers a comprehensive benefits package for our associates which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical Vision Dental 401K and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.