IT Coordinator

NYSTEC is a nonprofit technology consulting company advising agencies organizations institutions and businesses since 1996. Were independent and vendor-neutral so we have our clients best interests at heart. At NYSTEC we know that we succeed when individuals and teams flourish personally and professionally so our benefits and perks support that mindset.

The IT Coordinator supports NYSTECs Information Technology and Corporate Information Security functions by coordinating administrative operational financial compliance and project-related activities that help the department deliver reliable secure technology services.

This role manages invoice intake and tracking maintains accurate information in IT and security systems and tools assists with planning and coordination activities and supports the completion of recurring operational processes once supporting frameworks and workflows are established.

The position is well suited for a highly organized detail-oriented individual who is interested in learning IT cybersecurity and business operations while building a long-term career in technology.

• Coordinate routine IT and Corporate Information Security administrative and operational activities including scheduling planning support follow-ups documentation and status tracking.
• Coordinate departmental operational workflows by maintaining Kanban boards tracking Unusual Service Requests (USRs) facilitating work intake identifying aging work items and providing visibility into operational priorities and workload.
• Manage IT invoice intake tracking validation and routing to ensure timely review approval and processing in coordination with Finance vendors and IT leadership.
• Maintain accurate records for IT and information security purchases renewals contracts invoices service requests operational activities and related departmental information.
• Populate update and maintain information in IT and governance systems including operational tools documentation repositories asset inventory and compliance management platforms such as Hyperproof.
• Assist with coordination of IT and information security projects and initiatives by organizing meetings documenting action items tracking deliverables and following up with stakeholders.
• Support IT procurement vendor coordination renewal tracking and governance activities by gathering information preparing documentation maintaining status visibility and coordinating follow-up on assigned actions.
• Develop and maintain reports trackers dashboards and summaries that provide visibility into IT activities invoices projects and operational priorities.
• Create and maintain process documentation checklists knowledge articles and standard operating procedure materials for recurring IT coordination activities.
• Perform other duties as assigned.

• Effective organizational skills with the ability to manage multiple tasks deadlines follow-ups and priorities.
• High attention to detail and commitment to maintaining accurate information records and documentation.
• Effective written and verbal communication skills with the ability to interact professionally with internal stakeholders vendors and cross-functional teams.
• Ability to follow established processes while asking thoughtful questions and escalating issues when guidance is needed.
• Comfort working with business systems spreadsheets shared documents ticketing tools and Microsoft 365 applications such as Outlook Teams Excel Word and SharePoint.
• Ability to collect organize validate and maintain data in systems using defined standards templates and procedures.
• Interest in learning IT operations technology tools procurement processes project coordination and business systems support.
• Familiarity with or interest in IT governance information security risk management compliance or audit processes.
• Ability to appropriately handle confidential sensitive and security-related information with discretion and professionalism.
• Ability to work independently on assigned tasks while collaborating effectively in a team environment.

• Experience in administrative coordination IT operations business operations project coordination customer service technology support procurement or office operations preferred.
• Prior exposure to information technology information security business systems procurement vendor coordination or project tracking is preferred but not required.

• Associate degree in information technology business administration communications or a related field required.
• An equivalent combination of advanced education training and experience will be considered.

The target hourly rate for this position is $22.85 $28.56 per hour. When determining compensation we analyze and carefully consider several factors including skill set experience location and job-related qualifications.

It is NYSTECs policy to provide equal employment opportunity (EEO) to all individuals regardless of actual or perceived race color creed religion sex or gender (including pregnancy childbirth and related medical conditions) gender identity or gender expression (including transgender status) age national origin ancestry citizenship status physical or mental disability protected medical condition as defined by applicable state or local law genetic information military service and veteran status sexual orientation marital status or any other characteristic protected by local state or federal laws and ordinances. NYSTEC is strongly committed to this policy and believes in the concept and spirit of the law.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact if you require a reasonable accommodation to apply for or to perform this job. Examples of reasonable accommodation include making a change to the application process or work procedures providing documents in an alternate format using a sign language interpreter or using specialized equipment.

Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

Learn more about NYSTEC by visiting .

Required Experience:

IC