IT Business Systems Analyst

*Construction industry or field operations experience is preferred but not required!

At Gothic Landscape we dont just build landscapeswe build systems that power how work gets done. As the largest family-owned commercial landscape company in the nation our operations are complex fast-moving and deeply rooted in construction and field execution.

Were looking for an IT Business Systems Specialist who understands how technology supports real-world operationssomeone who can step into the field (conceptually and sometimes literally) translate operational challenges into system solutions and drive meaningful improvements across our business.

This is not a generalist analyst role. Were seeking someone who has worked in or alongside field services or operational environments and knows how systems like ERP CRM or job costing platforms impact day-to-day execution.

What Youll Do:

1) Bridge Construction Operations & Technology

• Partner with teams across construction field operations finance and IT
• Translate business needs into clear functional requirements system workflows and technical specifications that support scalable business solutions.
• Act as the primary liaison between field stakeholders and technical teams
• Facilitate discussions across business stakeholders technical teams and leadership to build consensus balance competing priorities and drive successful project outcomes.

2) Analyze & Improve Operational Workflows

• Analyze and document current (As-Is) business processes identify improvement opportunities and design future (To-Be) workflows for job costing estimating scheduling dispatch and project tracking.
• Identify inefficiencies and recommend ERP-driven or system-based solutions
• Drive process improvement automation and scalability

3) Lead Requirements & Documentation

• Gather and validate business requirements through stakeholder interviews workshops and field engagement.
• Develop process maps user stories use cases and system documentation
• Ensure alignment between business needs and technical delivery
• Analyze and validate business requirements by distinguishing true business needs from user requests ensuring proposed solutions align with operational objectives and long-term business goals.
• Perform root cause analysis and gap analysis to identify process inefficiencies evaluate solution alternatives and recommend practical scalable improvements.

4) Support Systems (ERP / CRM / Field Service Platforms)

• Support implementation and optimization of ERP CRM HRIS or field service management systems
• Partner with vendors and internal teams on integrations and enhancements
• Lead or coordinate User Acceptance Testing (UAT) including defining acceptance criteria developing test plans supporting pilot deployments validating business readiness and assisting with production rollouts.

5) Drive Adoption & Training

• Lead change management and user adoption efforts
• Develop training materials and support end users in operational environments
• Continuously improve usability and system effectiveness

6) Leverage Data & Reporting

• Analyze normalize and manipulate operational data using Excel SQL and reporting tools to identify trends validate business requirements and support informed decision-making.
• Support reporting dashboards and business intelligence tools (Power BI Tableau etc.)
• Translate data into actionable insights for leadership

7) Support System Integrations

• Design support and troubleshoot integrations between business systems using technologies such as SQL APIs Power Automate SFTP cloud storage Single Sign-On (SSO) and data import/export processes.
• Collaborate with internal teams and third-party vendors to ensure reliable data exchange system interoperability and end-to-end business process automation.

Why This Role is Different:

This isnt a sit-back-and-gather-requirements kind of role. Youll be working directly with the teams that build schedule estimate and execute real projects in the field translating complex operational challenges into systems that actually make their jobs easier.

If youve ever been frustrated by systems that look good on paper but fail in the field this is your opportunity to fix that. Were looking for someone who:

• Understands how construction or field operations actually work (not just in theory)
• Can walk into a conversation about job costing scheduling or workflows and quickly connect the dots
• Enjoys being the person who turns this process is broken into heres how we fix it

What You Bring:

• Bachelors degree in Information Technology Business or a related field.
• 3 years as a IT Business Analyst
• Experience supporting construction field service landscaping utilities manufacturing or similar operational industries is strongly preferred.
• Hands-on experience with at least one:
  • ERP systems (Vista Sage Oracle SAP NetSuite etc.)
  • Field service or scheduling platforms
  • Job costing or project-based systems
• Experience gathering and documenting functional and technical requirements

What Sets You Apart:

• You understand how construction or field teams actually operate
• Youve supported systems tied to real-world execution not just corporate workflows
• You can move between technical conversations and operational realities with ease
• You focus on solutions that work in the field not just on paper
• You know how to challenge assumptions uncover the real business problem and recommend practical solutions not simply document requests.

Whats In It For You

• Salary: Starting at $40/Hour (DOE)
• 9 Paid Holidays
• Paid Vacation & Paid Sick Time
• Medical Dental Vision Insurance
• 401(k) with Company Match

Gothic Landscape Inc. is an Equal Opportunity Employer.

Required Experience:

IC