IT Bilingual Tech Level 1

IT Support Level 1

Job Type: Full-Time
Schedule: 9:00 am 5:30 pm
Department: Information Technology / IT
Reports To: IT Manager
Work Location: On-site
Location: Chicago IL

Job Summary

El Milagro is seeking a dependable and motivated IT Support Technician Level 1 to provide technical support to employees across our office restaurant manufacturing and distribution locations.

This role is responsible for assisting users with common hardware software account printing and connectivity issues as well as supporting the deployment and maintenance of computers and other IT equipment.

Key Responsibilities

• Provide in-person and remote technical support to employees.

• Troubleshoot Windows computers laptops printers peripherals and common software issues.

• Assist with Microsoft 365 user accounts passwords and access-related issues.

• Set up configure deploy and replace computers and other IT equipment.

• Assist with basic wired and wireless network troubleshooting.

• Support printers scanners phones and other workplace technology.

• Document supports requests and resolutions in the companys ticketing system.

• Maintain accurate inventory and equipment records.

• Assist senior IT staff with infrastructure network and technology deployment projects.

• Travel between El Milagro locations on a regular daily basis.

Required Qualifications

• Fluent English and Spanish skills required.

• Strong customer service and communication skills.

• Basic knowledge of Windows 10 and Windows 11.

• Basic understanding of computer hardware networking Wi-Fi and common peripherals.

• Familiarity with Microsoft 365 applications.

• Experience with Active Directory

• Ability to troubleshoot technical issues using a logical and organized approach.

• Ability to work independently and as part of a team.

• Strong attention to detail and willingness to learn.

• Valid drivers license and reliable transportation.

Preferred Qualifications

• CompTIA A Network or Microsoft certification.

• Experience with IT ticketing systems such as GLPI ServiceNow Jira Freshservice or similar platforms.

• Experience with VoIP systems such as 8x8 and Microsoft Teams Phone.

• Familiarity with endpoint management tools such as Microsoft Intune.

• Basic knowledge of cybersecurity best practices.

• 1 years of previous experience.

• Previous experience supporting users in a corporate IT environment.

• Valid drivers license.

Compensation & Benefits

Salary: $23/hr

Benefits may include:

• Medical dental and vision insurance

• 401(k) or retirement plan

• Paid time off

• Paid holidays