IT Asset Management Developer

University Information Technology Services (UITS) is the University of Arizonas central technology organization. UITS delivers enterprise and specialized technology services that support students faculty researchers staff and campus partners. Through innovation strategic partnerships and a commitment to accessibility and continuous improvement UITS supports the evolving needs of a leading research university and the communities it serves.

UITS invites applicants for the IT Asset Management Developer (Applications Development Programmer Analyst III) position. The IT Asset Management (ITAM) Developer designs builds delivers and maintains the technology solutions that support the Universitys Software Asset Management (SAM) and Hardware Asset Management (HAM) programs on the ServiceNow platform. This position provides hands-on implementation expertise across the full asset lifecycle procurement deployment normalization reconciliation and disposal ensuring asset and license data is accurate compliant and actionable. This role works in close partnership with the SACM Architect to keep asset records and CMDB configuration data aligned under the Common Service Data Model (CSDM) and serves as the teams implementation-level subject matter expert for SAM and HAM.

This position is eligible for remote work within Arizona subject to supervisor approval and department needs.

Visa sponsorship is not available for this position.

Outstanding U of A benefits include health dental and vision insurance plans; life insurance and disability programs; paid vacation sick leave and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocation services please click here.

• Implements configures and maintains the ServiceNow HAM Pro and SAM Pro applications including hardware and software asset lifecycle workflows model normalization and license reconciliation to support university-wide IT asset management.
• Designs and builds integrations between ServiceNow ITAM modules and external data sources (procurement systems discovery tools vendor feeds) to automate asset data ingestion and lifecycle tracking and develops reporting dashboards and audit processes to monitor license compliance asset data accuracy and overall SAM/HAM program health.
• Performs ServiceNow system administration and daily operations support for IT Service Management including user group and role administration; incident and request fulfillment support; and minor configuration changes partnering with the Catalog Manager and the Service Management Team.
• Partners with the SACM Architect to align CMDB configuration data asset records and reconciliation processes ensuring data integrity across the Common Service Data Model (CSDM).
• Documents technical configurations and workflows and serves as a subject matter expert on SAM/HAM implementation strategy providing guidance and mentorship to team members.

Knowledge Skills & Abilities

• Ability to work on strategic complex ITAM challenges requiring evaluation interpretation and development of new approaches or techniques.
• Extensive knowledge of Software and Hardware Asset Management principles ITIL 4 practices and full asset lifecycle management.
• Strong technical mastery of ServiceNow ITAM (SAM Pro HAM Pro) CMDB and related asset/configuration data structures.
• Ability to communicate with management leadership and stakeholders across the institution.
• Working knowledge of core ServiceNow ITSM modules (Incident Request Problem Change) and general platform administration including catalog knowledge user group and role management.
• Ability to work independently on established initiatives.
• Ability to translate complex asset and licensing data into actionable insights for both technical and non-technical stakeholders.
• Ability to influence policies standards and processes within and outside the immediate job function.
• Ability to troubleshoot and debug application and integration issues across ITAM and CMDB modules.
• Ability to work productively in a remote or hybrid capacity including proficiency with collaboration tools (Teams & Zoom) and availability for planned and ad hoc web/video meetings.
• Ability to support staff students and faculty during core Arizona business hours (MST).

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• Bachelors degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 5 years of relevant work experience or equivalent combination of education and work experience.

• Experience in higher education.
• ServiceNow Certified Implementation Specialist Hardware Asset Management (CIS-HAM).
• ServiceNow Certified Implementation Specialist Software Asset Management (CIS-SAM).
• ServiceNow Certified Application Developer (CAD) certification.
• Direct experience implementing SAM Pro and/or HAM Pro in a production ServiceNow environment implementation experience specifically not solely administration of an existing instance.
• Experience with CMDB CSDM and configuration data governance.
• Experience with software license reconciliation normalization and compliance auditing.
• Experience integrating ITAM data with procurement discovery or financial systems (APIs flat files Integration Hub).
• Experience with cloud asset discovery (AWS Azure GCP).
• JavaScript/scripting experience for ServiceNow customization.