IT Asset & Data Center Associate II

Duquesne Light Company headquartered in downtown Pittsburgh is a leader in providing electric energy and has been in the forefront of the electric energy market with a history rooted in technological innovation and superior customer service. Today the company continues its role as a leader in the transmission and distribution of electric energy providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration innovation and outcomes. We want you to join our team!

The Service Delivery Analyst IT Asset & Data Center Management is responsible for the day-to-day ownership accuracy and operational management of IT asset inventory CMDB data and data center documentation. This role focuses on data quality audit readiness and coordination of data center activities while following established processes and standards.

On-Call Requirement: Participation in a 24/7 on-call rotation

Location: Nova Place in Pittsburgh PA - Hybrid

Responsibilities:

IT Asset Management & CMDB Ownership
Maintain accurate hardware and software inventory across the enterprise
Track asset ownership assignment location and lifecycle status
Serve as the operational owner of the CMDB ensuring data accuracy and completeness
Maintain configuration items (CIs) attributes and ownership records
Manage and validate CI relationships to support incident resolution and impact analysis
Perform regular data reconciliation with discovery tools and source systems

Data Center Coordination
Support daily operational needs of the data center environment
Coordinate with infrastructure facilities security and vendors to resolve issues
Maintain accurate records of data center assets locations and ownership
Track hardware lifecycle stages including acquisition deployment maintenance and retirement

Audit Compliance & Documentation
Maintain documentation required for regulatory internal and external audits
Ensure audit readiness for asset access and vendor-related records
Support remediation of audit findings related to CMDB or asset data
Maintain documentation for physical access controls and governance

Vendor & Contract Coordination
Maintain records for vendor contracts maintenance agreements and renewals
Coordinate vendor activities related to hardware support maintenance and service calls
Track contract terms expirations and service entitlements

Data Quality & Reporting
Perform regular CMDB health checks and asset data validation
Generate operational reports related to inventory accuracy lifecycle status and compliance
Identify data gaps and inconsistencies and follow remediation processes

24/7 On-Call & Incident Support
Participate in a 24/7 on-call rotation supporting asset and CMDB-related incidents
Provide asset and CMDB data to support incident triage and root cause analysis
Ensure CMDB updates are completed as part of change management processes

Additional Responsibilities:

• Perform other job-related duties as assigned
• Storm role duties as assigned

Education and Experience Required:

• Bachelors degree in Information Technology or related degree
• 2 years of experience in IT Asset Management CMDB administration data center operations or IT infrastructure support
• Hands-on experience maintaining asset inventories and CMDB data in a production environment
• ITIL Foundation certification (v3 or later)
• Familiarity with ITSM and CMDB tools (ServiceNow Jira/Insight or similar)
• Experience supporting 24/7 environments and on-call rotations
• Strong attention to detail and documentation skills

Preferred Qualifications:

• 35 years of experience in IT Asset Management CMDB administration data center operations or IT infrastructure support
• Experience working in regulated or audit-heavy environments
• Familiarity with data center hardware (servers storage networking)
• Experience working with vendors and maintenance contracts
• Exposure to physical access controls and security processes
• Basic reporting or dashboarding experience
  
  

Skills/Abilities:

• Strong attention to detail and commitment to data accuracy
• Proficiency in IT asset inventory and CMDB administration
• Knowledge of asset lifecycle and configuration management practices
• Strong documentation audit-readiness and compliance skills
• Ability to identify and resolve data gaps and inconsistencies
• Effective coordination across infrastructure facilities security and vendors
• Familiarity with data center hardware and operational support
• Strong organizational reporting and record-management abilities
• Ability to manage competing priorities in a 24/7 support environment
• Sound problem-solving incident support and root-cause analysis skills
• Clear communication and collaborative relationship-management skills
• Reliability accountability and disciplined process execution

EQUAL OPPORTUNITY EMPLOYER
Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship without discrimination because of race age sex color religion national origin disability sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis as defined by applicable law and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including but not limited to hiring compensation benefits terms and conditions of employment opportunities for promotion transfer layoffs return from a layoff training and development and other privileges of employment. An integral part of Duquesne Light Holdings commitment is to comply with all applicable federal state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening apply for a position or participate in the interview process connect with us at and describe the specific accommodation requested for a disability-related limitation.