IT Analyst

Our Sunset Studios portfolio has one missionto provide premiere studio production facilities and top-notch service bar none.

Our lots include 35 modern sound stages on over 42 acres in Hollywood another 7 stages 20 minutes north at Sunset Glenoaks and 6 brand new purpose-built stages in the heart of Manhattan. At our state-of-the-art production facilities our clients enjoy the latest amenities and sophisticated digital technologies.

Whats more we offer a service platform that is unequaled in value. All clients enjoy a highly personalized level of service from our attentive team providing unsurpassed concierge-style support while understanding the need for flexibility. Our platform also includes Quixote by Sunset Studios providing an unparalleled combined business offering of stages transportation equipment and production services.

At Hollywoods center for nearly 100 years weve played a critical role in the development of the entertainment industry.

Summary:

We are looking for an experienced IT Analyst with outstanding customer service skills to support IT administration and end users across our Sunset Studios portfolio of studio locations. This is a high-touch role: the productions on our sound stages and in our creative offices depend on us for both infrastructure and white-glove support across Windows and Mac endpoints Office 365 servers networking telephony and mobile devices.

What Youll Do:

• Provide high-level IT support and build positive relationships with Sunset Studios tenants across all levels productions and departments.

• Respond to and resolve IT requests promptly including network access rights and password resets.

• Provide AV equipment and technical assistance for conference calls Zoom meetings and presentations.

• Support the delivery of Wi-Fi wired network and telephone services to tenants and production clients across our facilities including provisioning activation and on-site troubleshooting.

• Troubleshoot Windows and Mac computers servers network devices Teams phones printers and copiers and mobile devices.

• Administer Azure AD / Office 365 accounts and security groups and support the Office 365 suite.

• Manage endpoint and mobile device lifecycle workstation and peripheral setup mobile device provisioning and support and hardware/software inventory from procurement through disposition including vendor-coordinated disposal of retired equipment.

• Support Sarbanes-Oxley compliance and adherence to IT security policies.

• Work with vendor partners to keep our systems up-to-date and operating efficiently including physical security systems such as access control and camera/CCTV platforms.

• Provide virtual and on-site support alongside the Sunset Studios IT team with travel or reassignment between studio lots as required.

• Other miscellaneous projects as assigned.

What Youll Need:

• Minimum of 2 years experience supporting local and remote Windows-based PCs in a large or mid-sized corporate environment.

• Bachelors degree in related field or equivalent work experience.

• Hands-on experience with Windows and Mac endpoints Office 365 and Azure AD administration Teams and Zoom BitLocker and antivirus solutions and Dell desktop/laptop and multi-function copier hardware.

• Experience with ticket management systems such as ServiceNow/Freshservice Windows Desktop/Laptop deployment practices via Intune and system patching.

• Ability to work varied hours including early morning late evening or occasional weekends to provide on-site support at any studio location.

• Self-starter who can multitask and prioritize across multiple studio locations in a fast-moving collaborative environment.

• Strong problem-solving and troubleshooting skills.

• Strong verbal and written communication skills with the ability to explain technical issues to non-technical audiences and keep teams tenants and productions informed throughout service delivery.

What Will Get You Noticed:

• Experience with Meraki Dell CLI Windows Server (DHCP/IIS) Intune SharePoint Mobile Device Management Dropbox Duo MFA 2FA Entra ID SSO Microsoft OneDrive and/or Proofpoint.

• Knowledge of Windows Server 2016 and 2019 and solid experience with Microsoft Active Directory including command-line tools and/or PowerShell.

• ITIL v4 Foundation certification.

• Experience at entertainment companies.

Essential Physical Functions/Environment:

• Requires a wide range of constant physical and office activities including but not limited to walking standing sitting for long periods of time bending lifting etc.

• Requires walking and climbing stairs throughout property including construction sites.

• Requires movement between departments to facilitate work.

• Requires lifting and handling computer equipment supplies and materials.

• Requires close distance peripheral vision and depth perception.

Sunset Studios is proud to be an Equal Opportunity employer. We consider all qualified applicants for employment without regard to race color religion creed sex gender identity or expression national origin age disability medical condition marital status sexual orientation genetic information protected veteran status or any other basis protected by applicable law including federal state and local fair chance laws.

Employment is contingent upon completion of applicable screenings in accordance with local laws.

The company uses E-Verify to confirm the identity and employment eligibility of all new hires.

If you require a reasonable accommodation during the application or hiring process please notify us at so we can support you throughout the recruitment experience.

Required Experience:

IC