IT Administration Support

NorthStar Energy Solutions a Quanta Services Inc. (NYSE:PWR) company is headquartered in Grand Prairie TX and operates across the Central Southwest part of the United States. We are leaders specializing in transmission lines distribution lines substation construction foundations storm damage repairs and electrical contracting.

Joining our team means being part of an organization that values drive and inclusion. We focus on career development and reward excellence recognizing each team members unique contributions. Were at the forefront of powering modern life. Discover how your skills and dedication can make a real difference to us.

NorthStar Energy Solutions is looking for an organized personable IT Administrative Support professional to be the first point of contact for incoming IT requests. You will triage calls resolve straightforward issues on the spot and keep department records and directories accurate and current freeing up our Computer Specialists to focus on hands-on device work.

Location: 3340 Roy Orr Blvd Grand Prairie TX 75050

Schedule: Monday-Friday

Per Diem: N/A

• Answer and triage incoming IT calls and requests.
• Assist with setting up iPhones and iPads
• Reach out to requester of devices for pickup or returns.
• Provide basic first-level troubleshooting and escalate issues requiring advanced technical support to a Computer Specialist.
• Resolve simple requests directly such as password resets and basic how-to questions.
• Route more complex issues to the appropriate Computer Specialist or IT Manager.
• Maintain and update the company phone and extension list.
• Update Active Directory user descriptions and directory information.
• Create update and track IT service tickets ensuring request details status and resolution notes are documented accurately.
• Coordinate employee onboarding and offboarding tasks including account requests equipment preparation access changes and asset returns.
• Maintain accurate IT asset records for computers mobile devices accessories assignments inventory and equipment returns.
• Schedule device pickups deployments replacements and returns while communicating status updates to employees and IT staff.
• Assist with purchase requests vendor communications order tracking receiving and documentation for IT equipment and services.
• Maintain organized electronic and paper records including invoices warranties licenses procedures and departmental forms.
• Support general administrative paperwork for the IT department.

• High school diploma or equivalent required; Associates degree preferred.
• Prior customer service help desk or administrative support experience.
• Basic familiarity with Active Directory and Microsoft Office.
• Strong phone etiquette organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.

As a NorthStar Energy Solutions employee we offer a wide range of benefits to meet your needs.

• 401(k) with immediate matching and vesting
• Fully comprehensive benefits packages; Medical Dental Vision
  • Your choice of PPO HSA FSA
• Short-term and long-term benefits
• Employee discounts on consumer goods

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race color religion national origin or ancestry sex (including gender pregnancy sexual orientation and/or gender identity) age disability genetic information veteran status and/or any other basis protected by applicable federal state or local law.

We are an Equal Opportunity Employer including disability and protected veteran status.

We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application interview or hiring processes or to perform the essential functions of a position please contact us the Companys Human Resources department.